Customer Service Representative

3 days ago


Springfield, Illinois, United States Bath Planet Full time
Customer Service Representative

Bath Planet of SW Missouri is a leading provider of custom bath remodeling solutions. We are seeking a skilled Customer Service Representative to join our team in Springfield, MO and surrounding areas.

The ideal candidate will possess excellent customer service skills, be able to communicate effectively with homeowners, and have a strong understanding of sales and marketing principles.

Key Responsibilities:

•Deliver a scripted pitch to homeowners

•Adjust the pitch to meet the needs of specific homeowners

•Handle homeowner questions and objections

•Obtain homeowner information, including names and addresses

•Receive appointments over the telephone

•Input appointment details into the computer system

•Confirm appointments placed with canvassers or sales representatives

•Issue appointments for reps to meet prospective homeowners

•Quality control phone calls

•Answer telephone calls from potential homeowners responding to advertisements

•Contact homeowners to follow up on initial interactions

•Update lead information and maintain reports

Requirements:

•Knowledge of sales and marketing principles and strategies

•Relevant work experience in telemarketing, sales, marketing, or promotions

•Product knowledge training provided

•Proficiency in relevant computer applications

Compensation for this position is $18/hour.

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