Patient Access Representative
3 weeks ago
Job Summary:
We are seeking a skilled Patient Access Representative - Outpatient Therapy to join our team at PeaceHealth. As a key member of our outpatient therapy department, you will play a vital role in coordinating patient access and ensuring seamless interactions between scheduling, insurance verification, and pre-certification.
Key Responsibilities:
- Pre-register and register patients with accurate demographic and financial data
- Collect patient balances, co-payments, co-insurance, or other payment types
- Verify coverage and ensure all insurance requirements are met, including obtaining prior authorization and referrals as needed
- Respond to customer inquiries and provide excellent customer service
- Assist with departmental coverage and manage daily appointment schedules, including reminder calls and referrals
- Transport patients using escort or wheeled transport equipment
- Manage chart creation, copying, and discharging
Requirements:
- Minimum of 1 year of medical office or related customer service experience
- Experience with Microsoft Office applications, including Word, Excel, and Outlook (preferred)
- Excellent time management skills and ability to meet deadlines
- Good customer service skills and interpersonal skills
What We Offer:
PeaceHealth is committed to the overall wellbeing of our caregivers, offering a competitive and comprehensive total rewards package, including full medical/dental/vision coverage, 403b retirement plan, paid time off, and more.
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