Patient Access Representative

3 weeks ago


Springfield, Illinois, United States PeaceHealth Full time

Job Summary:

We are seeking a skilled Patient Access Representative - Outpatient Therapy to join our team at PeaceHealth. As a key member of our outpatient therapy department, you will play a vital role in coordinating patient access and ensuring seamless interactions between scheduling, insurance verification, and pre-certification.

Key Responsibilities:

  • Pre-register and register patients with accurate demographic and financial data
  • Collect patient balances, co-payments, co-insurance, or other payment types
  • Verify coverage and ensure all insurance requirements are met, including obtaining prior authorization and referrals as needed
  • Respond to customer inquiries and provide excellent customer service
  • Assist with departmental coverage and manage daily appointment schedules, including reminder calls and referrals
  • Transport patients using escort or wheeled transport equipment
  • Manage chart creation, copying, and discharging

Requirements:

  • Minimum of 1 year of medical office or related customer service experience
  • Experience with Microsoft Office applications, including Word, Excel, and Outlook (preferred)
  • Excellent time management skills and ability to meet deadlines
  • Good customer service skills and interpersonal skills

What We Offer:

PeaceHealth is committed to the overall wellbeing of our caregivers, offering a competitive and comprehensive total rewards package, including full medical/dental/vision coverage, 403b retirement plan, paid time off, and more.



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