Janitorial Services Account Executive

1 week ago

St Louis, Missouri, United States ABM Industries Full time
Job Overview

ABM Industries is in search of a dedicated and results-oriented Janitorial Account Manager to lead and manage pivotal accounts within our cleaning services sector. The successful candidate will be tasked with nurturing robust client relationships, ensuring exceptional levels of customer satisfaction, and orchestrating the provision of cleaning services. This position demands outstanding communication skills, strong organizational capabilities, and a comprehensive understanding of the janitorial sector.

Compensation: $75,000.00-$85,000.00/year

The salary range provided reflects the annual compensation for this role. Actual offers will vary based on the candidate's experience, skills, abilities, geographic location, and alignment with market data.

Retirement Plan: Employees become eligible to make personal contributions starting the first of the month following 30 days of employment. Eligibility for the ABM match begins the first of the month after six months of employment. ABM matches your pre-tax and/or Roth contributions dollar for dollar for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Both your contributions and the match are immediately vested.

Benefits Overview:

ABM offers a comprehensive benefits package. For detailed information regarding ABM's benefits, please refer to the ABM 2024 Employee Benefits documentation.

Key Responsibilities:

  • Client Relationship Management: Act as the primary liaison for clients, promptly addressing their needs, concerns, and requests.
  • Account Oversight: Manage all facets of assigned client accounts, ensuring services are delivered in accordance with client expectations and contractual obligations.
  • Service Coordination: Collaborate with operational teams to schedule and oversee cleaning services, ensuring tasks are completed to the highest standards of quality and efficiency.
  • Quality Control: Conduct regular site evaluations and inspections to assess service quality, identify areas for enhancement, and ensure compliance with company standards and client requirements.
  • Contract Oversight: Negotiate, renew, and manage service agreements, ensuring all terms are fulfilled and any modifications are communicated effectively.
  • Budget Management: Oversee account budgets, monitor expenses, and ensure services are delivered within the agreed financial framework.
  • Reporting: Prepare and present regular reports on account performance, service quality, and client satisfaction to both clients and company management.
  • Issue Resolution: Address and resolve any service-related issues or client complaints promptly, ensuring a favorable outcome for both the client and the organization.
  • Team Coordination: Collaborate closely with janitorial staff and supervisors to ensure they are well-informed about client expectations and equipped to meet those expectations.
  • Business Development: Identify opportunities to expand services within existing accounts and support the acquisition of new accounts by delivering exceptional service and fostering strong client relationships.
  • Training and Development: Assist in training janitorial staff on client-specific needs and expectations, ensuring all team members are well-prepared to provide outstanding service.

Qualifications:

  • Education: High school diploma or equivalent required; a bachelor's degree in business administration, management, or a related field is preferred.
  • Experience: Proven experience as an account manager, preferably within the janitorial or facilities management industry.
  • Skills: Strong communication, negotiation, and interpersonal skills; excellent organizational and multitasking abilities; proficiency in Microsoft Office Suite.
  • Knowledge: In-depth knowledge of janitorial services, cleaning products, and industry standards; familiarity with contract management and budgeting.
  • Customer Service: A commitment to delivering outstanding customer service and maintaining positive client relationships.
  • Problem-Solving: Ability to address and resolve client issues quickly and effectively, with a focus on maintaining client satisfaction.
  • Flexibility: Willingness to work flexible hours, including occasional evenings or weekends, to meet client needs.

Work Environment:

  • Location: Primarily office-based with frequent travel to client sites.
  • Physical Demands: May involve walking or standing for extended periods.

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