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Janitorial Services Account Supervisor

2 months ago

St Louis, Missouri, United States ABM Industries Full time
Job Overview

We are in search of a results-oriented and client-centric Janitorial Account Manager to oversee and direct significant accounts within our cleaning services sector. The successful candidate will be tasked with nurturing robust client relationships, guaranteeing elevated levels of customer satisfaction, and orchestrating the provision of cleaning services. This position demands outstanding communication capabilities, exceptional organizational skills, and a thorough understanding of the janitorial sector.

Compensation: $75,000.00-$85,000.00 annually

The compensation indicated represents the annual salary range for this role. The actual offer will depend on the candidate's experience, skills, qualifications, geographic location, and alignment with market standards.

Retirement Plan: Eligible to make personal contributions starting the first of the month following 30 days of employment. Eligibility for company matching begins the first of the month following six months of employment. The company matches your pre-tax and/or Roth contributions dollar for dollar for the first 3%. For the subsequent 2%, the company contributes $0.50 for each dollar you contribute. Contributions and matches are immediately vested.

Benefits Overview:

ABM provides a comprehensive benefits package. For detailed information regarding ABM's benefits, please refer to the ABM Employee Benefits documentation.

Key Responsibilities:

  • Client Relationship Management: Act as the primary liaison for clients, addressing their needs, concerns, and requests in a timely and effective manner.
  • Account Oversight: Manage all facets of assigned client accounts, ensuring services are delivered in accordance with client expectations and contractual obligations.
  • Service Coordination: Collaborate with operational teams to schedule and supervise cleaning services, ensuring all tasks are executed to the highest standards of quality and efficiency.
  • Quality Control: Conduct regular site evaluations and inspections to assess service quality, identify areas for enhancement, and ensure adherence to company standards and client specifications.
  • Contract Oversight: Negotiate, renew, and manage service agreements, ensuring all terms are fulfilled and any modifications are communicated effectively to all involved parties.
  • Budget Management: Oversee account budgets, monitor expenditures, and ensure services are provided within the established financial parameters.
  • Reporting: Prepare and present regular reports on account performance, service quality, and client satisfaction to both clients and company leadership.
  • Issue Resolution: Address and resolve any service-related issues or client complaints promptly, ensuring a favorable outcome for both the client and the organization.
  • Team Coordination: Collaborate closely with janitorial staff and supervisors to ensure they are well-informed about client expectations and are equipped to meet those expectations.
  • Business Development: Identify opportunities to expand services within existing accounts and support the acquisition of new accounts by delivering exceptional service and fostering strong client relationships.
  • Training and Development: Assist in training janitorial personnel on client-specific needs and expectations, ensuring all team members are well-prepared to provide outstanding service.

Qualifications:

  • Education: High school diploma or equivalent required; a bachelor's degree in business administration, management, or a related field is preferred.
  • Experience: Proven experience as an account manager, preferably within the janitorial or facilities management sector.
  • Skills: Strong communication, negotiation, and interpersonal skills; excellent organizational and multitasking abilities; proficiency in Microsoft Office Suite.
  • Knowledge: In-depth knowledge of janitorial services, cleaning products, and industry standards; familiarity with contract management and budgeting.
  • Customer Service: A commitment to delivering exceptional customer service and maintaining positive client relationships.
  • Problem-Solving: Ability to address and resolve client issues quickly and effectively, with a focus on maintaining client satisfaction.
  • Flexibility: Willingness to work flexible hours, including occasional evenings or weekends, to meet client needs.

Work Environment:

  • Location: Primarily office-based with frequent travel to client sites.
  • Physical Demands: May involve walking or standing for extended periods during site visits.