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Technical Content Specialist
2 months ago
eBusiness Solutions, Inc. is seeking a skilled Technical Writer to join our team. As a Technical Writer, you will be responsible for creating high-quality documentation for our IT projects, including process documentation, reports, user manuals, and other materials requested by project teams.
Key Responsibilities- Develop, enhance, and maintain documentation of IT projects, including process documentation, reports, user manuals, and other materials requested by project teams.
- Review and prioritize documentation service requests.
- Research problems before approaching the Manager or Team Lead for assistance.
- Develop options and recommendations to assist documentation to team members for resolving issues.
- Maintain documentation and documentation libraries.
- Identify, create, revise, and maintain documentation and templates.
- Communicate and work with customers and other Client personnel as necessary.
- Work with Team members to enhance their understanding of process documentation.
- Identify and make recommendations around documentation and templates needed.
- Communicate accurate and useful status updates.
- Manage and report time spent on all work activities.
- Follow quality standards.
- Able to work in a team environment.
- Complete assigned tasks.
- Strong communication skills – both written and spoken.
- Experience defining and creating process documentation.
- Experience in maintaining document libraries.
- Experience in developing business processes.
- Ability to work in a fast-paced environment.
- Ability to document procedures in a logical sequence.
- Experience in working with both internal and external customers.
- Excellent organizational skills.
- Ability to collaborate with supporting resources across business units.
- Exposure to the ServiceNow ticketing system is a plus.
- Two years of technical documentation writing experience.
- Demonstrated experience using graphics, pictures, charts, and other visual means to convey important information to desired audiences.