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Technical Content Specialist

2 months ago


Columbus, Ohio, United States eBusiness Solutions, Inc. Full time
{"title": "Technical Writer Position", "description": "Job Summary

eBusiness Solutions, Inc. is seeking a skilled Technical Writer to join our team. As a Technical Writer, you will be responsible for creating high-quality documentation for our IT projects, including process documentation, reports, user manuals, and other materials requested by project teams.

Key Responsibilities
  • Develop, enhance, and maintain documentation of IT projects, including process documentation, reports, user manuals, and other materials requested by project teams.
  • Review and prioritize documentation service requests.
  • Research problems before approaching the Manager or Team Lead for assistance.
  • Develop options and recommendations to assist documentation to team members for resolving issues.
  • Maintain documentation and documentation libraries.
  • Identify, create, revise, and maintain documentation and templates.
  • Communicate and work with customers and other Client personnel as necessary.
  • Work with Team members to enhance their understanding of process documentation.
  • Identify and make recommendations around documentation and templates needed.
  • Communicate accurate and useful status updates.
  • Manage and report time spent on all work activities.
  • Follow quality standards.
  • Able to work in a team environment.
  • Complete assigned tasks.
  • Strong communication skills – both written and spoken.
Requirements
  • Experience defining and creating process documentation.
  • Experience in maintaining document libraries.
  • Experience in developing business processes.
  • Ability to work in a fast-paced environment.
  • Ability to document procedures in a logical sequence.
  • Experience in working with both internal and external customers.
  • Excellent organizational skills.
  • Ability to collaborate with supporting resources across business units.
Preferred Qualifications
  • Exposure to the ServiceNow ticketing system is a plus.
  • Two years of technical documentation writing experience.
  • Demonstrated experience using graphics, pictures, charts, and other visual means to convey important information to desired audiences.
", "lang_code": "en-US"}