Technical Support Specialist
3 weeks ago
Job Title: Technical Support Specialist
Location: Columbus, OH
Duration: 6 Months Contract+
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Russell Tobin. As a Technical Support Specialist, you will be responsible for providing top-tier customer service to our clients, resolving technical issues, and ensuring a positive customer experience.
Responsibilities:
- Provide phone support to clients, demonstrating strong customer service skills and a sense of urgency to resolve issues.
- Produce accurate, detailed documentation at the client, problem, and incident level.
- Responsible for high-quality end-user technical support, related to enterprise software and hardware.
- Assess, triage, research, train, and resolve incidents and requests regarding the use of application software products and/or infrastructure components.
- Provide after-hours and weekend support as needed.
- Requires attention to detail, follow-through, teamwork focus, and a positive attitude.
- Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via online chat, and/or in person.
Qualifications:
- Exceptional customer service and communication skills are essential.
- Two to five years of relevant work experience in a complex, fast-paced environment is preferred.
- Technical support experience is desirable but not mandatory.
- High school diploma or GED with relevant experience is required.
- Ability to diagnose and solve problems efficiently in a complex environment.
- Self-motivated with the capacity to work independently in high-pressure situations.
- Willingness to work flexible shifts, including evenings, weekends, and holidays.
Why Work with Us:
- Opportunity to be part of a dynamic team focused on delivering top-tier customer service.
- Engaging work environment with opportunities for professional growth and development.
- Competitive compensation package and benefits.
- Contribute to streamlining processes and enhancing customer satisfaction in a collaborative setting.
Required Education: High school diploma or GED with relevant work experience
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