Technical Support Specialist

3 weeks ago


Columbus, Ohio, United States Russell Tobin Full time

Job Title: Technical Support Specialist

Location: Columbus, OH

Duration: 6 Months Contract+

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Russell Tobin. As a Technical Support Specialist, you will be responsible for providing top-tier customer service to our clients, resolving technical issues, and ensuring a positive customer experience.

Responsibilities:

  • Provide phone support to clients, demonstrating strong customer service skills and a sense of urgency to resolve issues.
  • Produce accurate, detailed documentation at the client, problem, and incident level.
  • Responsible for high-quality end-user technical support, related to enterprise software and hardware.
  • Assess, triage, research, train, and resolve incidents and requests regarding the use of application software products and/or infrastructure components.
  • Provide after-hours and weekend support as needed.
  • Requires attention to detail, follow-through, teamwork focus, and a positive attitude.
  • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via online chat, and/or in person.

Qualifications:

  • Exceptional customer service and communication skills are essential.
  • Two to five years of relevant work experience in a complex, fast-paced environment is preferred.
  • Technical support experience is desirable but not mandatory.
  • High school diploma or GED with relevant experience is required.
  • Ability to diagnose and solve problems efficiently in a complex environment.
  • Self-motivated with the capacity to work independently in high-pressure situations.
  • Willingness to work flexible shifts, including evenings, weekends, and holidays.

Why Work with Us:

  • Opportunity to be part of a dynamic team focused on delivering top-tier customer service.
  • Engaging work environment with opportunities for professional growth and development.
  • Competitive compensation package and benefits.
  • Contribute to streamlining processes and enhancing customer satisfaction in a collaborative setting.

Required Education: High school diploma or GED with relevant work experience



  • Columbus, Ohio, United States OtterBase Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at OtterBase. The ideal candidate will have a passion for customer support, strong problem-solving capabilities, and excellent communication skills. As a Technical Support Specialist, you will be responsible for providing timely resolution and follow-up on support tickets,...


  • Columbus, Ohio, United States The Judge Group Full time

    Technical Support SpecialistContract to hire roleKey Responsibilities:Provide technical support for POS systems, ensuring seamless operation and resolving issues in a timely manner.Requirements:5+ years of experience in ARGO Teller or similar POS systems.Tech Stack:Java, J2EE, Web Services, HTML, XML, JavaScript, PowerShell, SQL, C++ development.Preferred...


  • Columbus, Ohio, United States Motion Recruitment Partners LLC Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Motion Recruitment Partners LLC. As a Technical Support Specialist, you will be responsible for providing hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.Responsibilities:...


  • Columbus, Ohio, United States Beacon Hill Full time

    We are seeking a skilled Technical Support Specialist to join our client's technical support team. As a Helpdesk Analyst, you will be responsible for troubleshooting various technical issues both over the phone and in person, while providing excellent customer service. You will work with a variety of technologies and be expected to learn new ones. If you are...


  • Columbus, Ohio, United States OtterBase Full time

    Job OverviewWe are seeking a skilled and detail-oriented Technical Support Specialist to join our team at OtterBase. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service.Key ResponsibilitiesKey Responsibilities Include:• Serve as the primary point of...


  • Columbus, Ohio, United States Russell Tobin Full time

    Job Summary:Russell Tobin is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for users who call our IT Service Desk. Your primary responsibility will be to provide high-level customer service while answering incoming calls, tracking information in a call tracking...


  • Columbus, Ohio, United States TEKsystems Full time

    Job DescriptionAs a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to resolve technical issues in a timely and efficient manner, ensuring that our clients' systems and applications are running smoothly.Key Responsibilities:Provide technical...


  • Columbus, Ohio, United States Insight Global Full time

    Job SummaryInsight Global is seeking a Technical Support Specialist to provide expert technical guidance and support to our clients in the charter management industry. As a second-tier end user contact, you will be responsible for resolving technical problems and providing remote assistance to customers.The ideal candidate will have in-depth knowledge of...


  • Columbus, Ohio, United States Beacon Hill Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Beacon Hill. As a Helpdesk Professional, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Troubleshoot technical issues over the phone and in personProvide excellent customer service and...


  • Columbus, Ohio, United States JobRialto Full time

    Job Summary:JobRialto is seeking a skilled Technical Support Specialist to help automate and implement new technology to assist with keeping the desktop environment current and running optimally. The ideal candidate will have a strong understanding of Desktop Support and Software Licensing Services, as well as experience with imaging machines and installing...


  • Columbus, Ohio, United States Trinity Health Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Trinity Health. The successful candidate will be responsible for providing advanced level technical support and guidance to our users, as well as participating in projects and providing consultation on end-user computing and desktop-based LAN systems software.Key...


  • Columbus, Ohio, United States Inficare Technologies Full time

    Job SummaryAs a Technical Support Specialist at Inficare Technologies, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally...

  • IT Support Specialist

    3 weeks ago


    Columbus, Ohio, United States Arrive Logistics Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Arrive Logistics. As a key member of our Service Desk, you will be responsible for providing technical support and resolving issues for our employees.Key ResponsibilitiesProvide timely and effective technical support to employees via phone, email, and in-personResolve...


  • Columbus, Ohio, United States Insight Global Full time

    Job Title: Technical Support EngineerInsight Global is seeking a skilled Technical Support Engineer to join our team. As a second-tier end user contact, support, and resolution expert, you will provide remote guidance and expertise to resolve technical problems for our clients in the charter management industry.The ideal candidate will have experience with...


  • Columbus, Ohio, United States Veeam Software Full time

    Job OverviewVeeam Software is seeking a highly skilled Technical Support Engineer to join our team. As a key member of our support organization, you will be responsible for providing exceptional customer service and technical expertise to our customers.Key ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and...


  • Columbus, Ohio, United States TransPerfect Full time

    Job SummaryThe Advanced Technical Support Specialist will provide high-level technical support to customers with Premium Support agreements. This role requires strong analytical skills, effective communication, and the ability to work independently.Key ResponsibilitiesResolve complex technical issues and ensure high-levels of customer satisfactionProvide...


  • Columbus, Ohio, United States Dave & Busters Full time

    Job SummaryAs a Support Technician at Dave & Busters, you will be responsible for the repair and maintenance of the building, including games, simulators, and technical equipment. Your goal will be to deliver an unparalleled Guest experience through the best combination of food, drinks, and games.Key ResponsibilitiesRepair and maintain games, simulators, and...

  • IT Support Specialist

    4 weeks ago


    Columbus, Ohio, United States Merge IT LLC Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an experienced IT Support Specialist to join our team at Merge IT LLC. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and performing routine maintenance tasks.Main Responsibilities: Provide technical...


  • Columbus, Ohio, United States Advantage Technical Full time

    Job Title: Configuration Management SpecialistJob Summary:Advantage Technical is seeking a highly skilled Configuration Management Specialist to support production operations. The selected candidate will be responsible for managing Configuration Items and Configuration Data across complex hardware and software systems, serving as the Configuration Management...


  • Columbus, Ohio, United States Advantage Technical Full time

    Job Title: Configuration Management SpecialistWe are seeking a skilled and motivated Configuration Management Specialist to support our team. This position is responsible for maintaining and managing technical data for product configurations, ensuring that all changes and variances are properly documented and their impacts assessed. The ideal candidate will...