Clinical Services Operations Manager

2 weeks ago

Memphis, Tennessee, United States Shelby County Full time

Position Overview

The Clinical Services Operations Manager is responsible for directing the daily functions and special initiatives of the Clinical Services Bureau within the Shelby County Health Department. This position requires effective collaboration with various teams to design and execute clinical programs while ensuring adherence to legislative and regulatory standards.

About Shelby County Health Department

The Shelby County Health Department is committed to enhancing and safeguarding the health of the community it serves.

Essential Qualifications

To be considered for this role, candidates must meet the following criteria:

  • A minimum of five (5) years in a supervisory or managerial capacity, ideally within a healthcare environment;
  • A Bachelor's degree in public administration, healthcare administration, business management, or a related discipline; OR
  • An equivalent combination of education and experience.
  • Verification of education, training, and experience is required.

Key Responsibilities

  • Oversee the operations of the Clinical Services Bureau and formulate policies and procedures for health department clinics;
  • Implement clinical and program policies in alignment with County, State, and Federal regulations;
  • Prepare official documentation to ensure regulatory compliance;
  • Leverage data for strategic interventions and planning;
  • Lead project development and execution utilizing project management methodologies;
  • Document workflows and processes for program operations;
  • Work collaboratively with various departments to provide system support;
  • Analyze and address service-related issues;
  • Maintain and manage programmatic data and statistics;
  • Monitor operational processes and suggest improvements;
  • Establish policies to ensure organizational compliance;
  • Assist in the preparation of program budgets and financial assessments;
  • Negotiate contracts and agreements with external stakeholders;
  • Perform additional related duties as assigned.

Required Skills and Competencies

  • Contemporary management practices;
  • Familiarity with public health program regulations;
  • Understanding of HIPAA compliance;
  • Capability to develop timelines and track deadlines;
  • Experience in budget preparation and financial reporting;
  • Strong communication abilities;
  • Ability to build and maintain professional relationships;
  • Skill in interpreting laws and policies;
  • Proficiency in Microsoft Office applications.

Additional Requirements

  • Must be available to carry a mobile phone;
  • Willingness to attend meetings and events outside of standard working hours;
  • Travel to offsite locations may be necessary.

Important Note

This position requires a background check concerning relevant convictions, which will be evaluated in relation to job responsibilities.

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