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Clinical Support Specialist
2 months ago
University Clinical Health is seeking a highly skilled and detail-oriented Certified Medical Assistant to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.
Key Responsibilities- Patient Check-in and Check-out: Ensure accurate and efficient patient registration, including demographic updates and co-payment collection.
- Scheduling and Coordination: Schedule appointments, manage patient flow, and coordinate with physicians and staff to ensure seamless care delivery.
- Precerts and Authorizations: Obtain necessary authorizations and precerts to facilitate patient care.
- Chart Preparation and Maintenance: Prepare and maintain accurate and up-to-date patient charts, including medical records and test results.
- Phone Triage and Communication: Provide excellent phone support to patients, answering questions and addressing concerns in a timely and professional manner.
- Patient Care and Support: Assist physicians with patient care, including administering medications, performing ECGs, and conducting basic laboratory tests.
- Regulatory Compliance and Quality Assurance: Ensure adherence to HIPAA and other regulatory standards, maintaining confidentiality and integrity of patient information.
- Charge Entry and Coding Accuracy: Accurately enter charges and maintain coding accuracy to ensure proper reimbursement.
- Education and Experience: High school diploma or equivalent, with 2-4 years of clerical work experience in a medical setting.
- Certification and Training: Medical Certification, such as a CMA, or Phlebotomist, is required. If not certified, must be able to obtain certification within 90 days of employment.
- Core Competencies: Ability to learn and perform complexities of scheduling, demonstrated experience making triage decisions, effective communication skills, and ability to prioritize and multi-task.
