Premier Personal Lines Client Service Manager

3 weeks ago

Kendallville, United States Gallagher Full time
About the Role

We are seeking a highly skilled Personal Lines Client Service Manager to join our team at Gallagher. As a key member of our global brokerage team, you will be responsible for delivering exceptional customer service to a range of clients with varying needs.

Key Responsibilities
  • Answer client inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, and other issues.
  • Maintain accurate client and policy data and documents within Gallagher and affiliated carrier systems.
  • Support Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention, and overall customer experience.
  • Foster a culture of performance and continuous improvement.
  • Deliver consistent, high-quality client service as defined by AJG operational standards and practices.
  • Support the business priorities of the Personal Lines team within Gallagher Global Brokerage.
  • Successfully operate in a team environment to manage a group of accounts with relatively simple servicing needs.
  • Build rapport quickly with clients to identify their needs in a clear, confident, and friendly manner.
  • Leverage systems, services, and resources to execute work in an effective and efficient manner.
  • Comfortably engage others in a consultative business-oriented discussion.
  • Basic understanding of professional and industry standards/practices.
  • Ability to learn and adapt to new systems, processes, and skills quickly.
  • Effectively manage/balance multiple and sometimes competing priorities.
About You

We are looking for a candidate with a Bachelor's degree and 0+ years of client service and/or claims management experience, or a High School degree/GED with 3+ years of client service and/or claims management experience. A Producer's License and proficiency in Microsoft Office are also required. Nice to have: 2+ years of prior experience providing service or account management of Personal Insurance lines with a carrier or agency, prior experience using Applied Epic or AMS 360, currently licensed in P&C, and a solid understanding of Microsoft software, including Excel, PowerPoint, Outlook, and Word.

Benefits

We offer a wide range of benefits, including medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts (HSA, FSA), educational expense reimbursement, paid parental leave, digital mental health services (Talkspace), flexible work hours, training programs, Gallagher Thrive program, charitable matching gift program, and more.

Inclusion and Diversity

Gallagher is committed to inclusion and diversity, and we believe that all persons are entitled to equal employment opportunity. We prohibit any form of discrimination based on protected characteristics, including race, color, religion, creed, gender, sexual orientation, gender identity, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

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