Technical Service Specialist

2 weeks ago

Kendallville, United States Axalta Full time
Job Summary:

The Technical Service Specialist will provide expert technical direction and assistance to customers regarding the use of product lines and basic application methods. This role requires a strong understanding of multiple technologies and the ability to provide intermediate technical direction and assistance to customers. The successful candidate will serve as an operational advisor to customers, applying general quality tools and analytical concepts to assist with improving product quality, efficiency, and line design.

Key Responsibilities:

• Provide expert technical direction and assistance to customers regarding the use of product lines and basic application methods.
• Serve as an operational advisor to customers, applying general quality tools and analytical concepts to assist with improving product quality, efficiency, and line design.
• Provide intermediate technical direction and assistance to customers regarding the use of product lines and facilitates account management in coordination with Sales Team.
• Respond to complex questions and concerns from customers regarding product lines and general performance requirements.
• Conduct, at a minimum, monthly line audits and report findings back to sales and the customer.
• Prepare accurate and timely Technical Service reports, typically weekly but more frequently as required.
• Help customer manage inventory on-hand, including proper inventory rotation (FIFO) and order placement.

Requirements:

• High School graduate or equivalent.
• Minimum 3-5 years as Technical Services Specialist in wood coatings and finishing lines.
• Demonstrated industry and product applications experience.
• Familiarity with Acid Cure Conversion Varnish Coatings Technology.
• Primary kitchen cabinet segment experience is preferred.
• Understanding of multiple application methods and equipment types in industry.
• Strong on-line color matching capability; proficient with color computer & dispensing equipment.
• Possess excellent organizational and time management skills with ability to prioritize and assign work.
• Possess excellent communication skills, both written and verbal with demonstrated ability to communicate across all levels of the organization.
• Strong customer service aptitude and teamwork skills.
• Proficiency with MS Office.
• Courses in LSS is helpful.
• Transport, lift, & hold up to 75lbs.

About Axalta:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

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