Premier Personal Lines Client Service Manager

4 weeks ago


Kendallville Indiana, United States Gallagher Full time
About the Role

We are seeking a highly skilled and motivated Client Service Manager to join our Personal Lines team at Gallagher. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective responses to client inquiries, addressing their concerns and resolving issues in a professional and courteous manner.
  • Maintain accurate and up-to-date client and policy data, ensuring seamless communication and service delivery.
  • Support business growth initiatives by contributing to key performance indicators, such as client satisfaction and retention.
  • Foster a culture of performance and continuous improvement, driving excellence in client service and team collaboration.
  • Deliver high-quality client service, adhering to Gallagher's operational standards and practices.
  • Support the business priorities of the Personal Lines team, working collaboratively to achieve shared goals.
Requirements
  • Bachelor's degree with 0+ years of client service and/or claims management experience, or High School degree/GED with 3+ years of client service and/or claims management experience.
  • Producer's License and proficiency in Microsoft Office.
  • Appropriate licensing as required.
  • Prior experience in Personal Insurance lines, preferably with a carrier or agency.
  • Knowledge of Applied Epic or AMS 360, and Microsoft software, including Excel, PowerPoint, Outlook, and Word.
About Gallagher

Gallagher is a global leader in insurance, risk management, and consulting services. We are committed to delivering exceptional client service, fostering a culture of inclusion and diversity, and promoting a work environment that values employee growth and development.

We believe in the importance of equal employment opportunity and prohibit any form of discrimination based on protected characteristics. We are an equal opportunity employer and welcome applications from diverse candidates.



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