Refugee Case Management Specialist
7 days ago
We are seeking a highly skilled Refugee Case Management Specialist to join our team at Jewish Family Service of Western Mass. The successful candidate will provide critical post-resettlement services for refugees in accordance with contract requirements and ensure compliance with all program guidelines.
Key Responsibilities:
• Conduct assessments of client needs and eligibility for program services following program referral or closure in the Reception and Placement Program
• Prepare individualized service plans with enrolled clients, including specific and attainable goals
• Communicate service plans and action steps to supervisors and obtain approval
• Review service plans with clients to encourage proactive engagement in services
• Coordinate with other internal and external providers on the creation of service plans and client goals
• Implement service plans, including enrollment in fuel assistance, maintaining and learning to be independent in navigation of Department of Transitional Assistance, finding a job in partnership with JFS Employment Services, and other goals related to client self-sufficiency
• Assist clients with accessing other necessary services, including those related to food security, housing, education, and government benefits, and assist with interpretation as applicable
• Track client referrals internally and to other agencies to ensure services are accessed
• Maintain online records of services provided and regularly assess the case against identified benchmarks
• Assess clients for unmet goals and potential eligibility for internal and external programs and document referral in online records at time of closure of client?s case in the Refugee Case Management Program
• Perform all responsibilities within the framework of JFS?s mission and policies
• Perform other duties as assigned
Requirements:
• Bachelor?s degree in social work, human services, or a related field
• Relevant work experience may be considered in lieu of a degree
• Experience working with refugee populations is highly desirable
• Knowledge of local resources, services, and agencies in Western Massachusetts, specifically those serving refugee populations, is preferred
• Strong organizational and time management skills with the ability to prioritize tasks effectively
• Excellent interpersonal and communication skills, with the ability to interact with individuals from diverse cultural backgrounds
• Ability to work collaboratively in a team setting and establish positive working relationships with stakeholders and service providers
• Empathy, cultural sensitivity, and a commitment to providing client-centered services
• Proficiency in using computer systems, databases, and software for data management and reporting
• Ability to maintain confidentiality and handle sensitive information appropriately
• Fluency in English is required
• Proficiency in Haitian Creole is required
• Candidates must have a valid driver?s license
• Offer contingent on satisfactory driving history check
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