Restaurant Operations Manager
6 days ago
Overview:
Hooters of America, LLC is seeking a highly skilled Restaurant Operations Manager to join our team in a fast-paced and dynamic environment. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving business growth.
Key Responsibilities:
- People:
- Recruit, train, and develop a high-performing team of restaurant staff
- Manage employee performance, providing coaching and feedback to ensure success
- Foster a positive and inclusive work environment
- Customer:
- Deliver exceptional customer service, ensuring guest satisfaction and loyalty
- Manage customer complaints and feedback, implementing solutions to improve the customer experience
- Develop and implement marketing strategies to drive sales and revenue growth
- Financials:
- Manage restaurant finances, including budgeting, forecasting, and cost control
- Monitor and analyze sales data, identifying trends and opportunities for growth
- Develop and implement strategies to increase revenue and profitability
- Standards:
- Ensure compliance with company policies, procedures, and regulatory requirements
- Maintain high standards of food safety, sanitation, and quality
- Ensure accurate and timely reporting of sales, inventory, and other key metrics
Requirements:
- Bachelor's degree in Hospitality, Business, or related field
- Minimum 2 years of experience in restaurant management, preferably in a fast-paced and dynamic environment
- Proven track record of success in driving sales growth, improving customer satisfaction, and increasing profitability
- Strong leadership and communication skills, with the ability to motivate and develop a high-performing team
- Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask
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