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Restaurant Operations Manager

2 months ago

Fayetteville, North Carolina, United States Five Guys Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Five Guys. As an Assistant Restaurant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a high-performing team.

Key Responsibilities
  • Leadership and Team Management: Lead and motivate a team of restaurant staff to achieve exceptional customer service and sales results.
  • Operational Excellence: Ensure the restaurant is run efficiently and effectively, maintaining high standards of cleanliness, food quality, and customer satisfaction.
  • Customer Service: Provide exceptional customer service, responding to customer complaints and feedback in a professional and courteous manner.
  • Inventory Management: Manage inventory levels, ordering supplies, and maintaining accurate records.
  • Financial Management: Assist with financial tasks, including cash handling, bank reconciliations, and sales reporting.
Requirements
  • Leadership Experience: 1+ years of leadership experience in the restaurant industry, with a proven track record of success.
  • Customer Service: Excellent customer service skills, with the ability to resolve customer complaints and feedback in a professional manner.
  • Communication: Strong communication and interpersonal skills, with the ability to work effectively with staff, customers, and management.
  • Problem-Solving: Ability to analyze problems, identify solutions, and implement effective solutions.
  • Teamwork: Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive work environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth within the company.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.