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Restaurant Operations Manager

2 months ago

Fayetteville, North Carolina, United States Hooters of America, LLC Full time
Job Summary

We are seeking a highly skilled Restaurant Operations Manager to join our team at Hooters of America, LLC. As a Restaurant Operations Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our guests receive exceptional service and that our business runs efficiently.

Key Responsibilities
  • People Management
    • Recruit, train, and develop a high-performing team of restaurant staff
    • Manage employee performance, providing coaching and feedback to ensure success
    • Develop and implement strategies to improve employee retention and engagement
  • Customer Experience
    • Ensure that our guests receive exceptional service, meeting or exceeding their expectations
    • Monitor and improve guest satisfaction, using feedback to drive business decisions
    • Develop and implement strategies to increase customer loyalty and retention
  • Financial Management
    • Manage restaurant finances, including budgeting, forecasting, and cost control
    • Monitor and analyze financial performance, identifying areas for improvement
    • Develop and implement strategies to increase revenue and profitability
  • Operational Excellence
    • Ensure that our restaurant meets or exceeds company standards for quality, cleanliness, and safety
    • Develop and implement strategies to improve operational efficiency and reduce waste
    • Monitor and analyze operational performance, identifying areas for improvement
  • Leadership and Development
    • Provide leadership and guidance to restaurant staff, promoting a positive and productive work environment
    • Develop and implement training programs to improve staff skills and knowledge
    • Identify and develop future leaders within the organization
    Requirements
    • Bachelor's degree in Hospitality, Business, or related field
    • Minimum 2 years of experience in restaurant management, preferably in a fast-paced, high-volume environment
    • Proven track record of success in managing restaurant operations, including financial management and customer service
    • Strong leadership and communication skills, with the ability to motivate and inspire a team
    • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
    • Valid ServSafe alcohol certification