Safety and Security Officer, Overnight

4 days ago

Sedona, Arizona, United States MSCCN Full time
Job Summary

A Safety and Security Officer is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.

Depending on the hotel, they may be stationed in the base office for security of the Associate entrance and for conducting temperature checks during COVID procedures (as required).


Responsibilities and Qualifications:
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Certificate of Completion in Safety and Security Training (must comply with State requirements)
  • CPR, First Aid, and Heimlich maneuver Certified

Key Responsibilities:
  • Approach all encounters with guests and employees in a friendly, service-oriented manner
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
  • Answer phone and dispatch in a timely manner, and demonstrate proper two-way radio etiquette at all times when communicating with other Associates
  • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks
  • Maintain and review daily activity log
  • Maintain confidentiality with respect to guest and Associate incidents
  • Hold briefing with Guest Services staff both at the beginning and end of shift
  • Open secured areas for authorized personnel, and check ID of visitors/Associates as necessary
  • Maintain an awareness of legal limitations of position (i.e. local ordinances, state ordinances, etc.)
  • Assist guests to their rooms or help guests enter their rooms
  • Investigate room thefts, auto accidents/thefts, and assault complaints for guests (not for Associates); serve as the first responder, partnering with Department Head/Hotel leadership to write the incident report
  • Assist outside agencies as necessary
  • Provide escort
  • Assist HR/MOD with responding to Associate altercations
  • Assist with intoxicated guests
  • Be knowledgeable about hotel and guestroom locking systems
  • Respond to security alarms and monitor TV cameras (CCTV) (if applicable)
  • Challenge suspicious persons
  • Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property
  • Assist during medical emergencies, administering First Aid/C.P.R/Heimlich maneuver as necessary
  • In partnership with Department Head/Hotel leadership, complete Incident/Accident Reports in a clear and concise manner
  • Receive deliveries; deliver requested items to guest rooms as needed
  • Assist Front Desk with Express Check-outs, newspaper delivery, and with van runs as requested or applicable to the needs of the Hotel
  • Handle items for 'Lost and Found' according to the standards
  • Work special functions, attend meetings, and/or perform other duties as required

Property Details

Poco Diablo Resort and Spa, a full-service hotel and spa in Sedona, Arizona, offers comfortable and affordable accommodations, upscale on-site amenities, including a wellness spa, and breathtaking views of the Red Rock monoliths.

THE RED ROCKS AWAIT Unwind in spacious accommodations that combine the comfort of home with the convenience of a full-service hotel.

Plunge into the heated outdoor pool or relax in our whirlpool spa. Indulge at our full-service spa with a massage or a facial. Refine your backhand on one of four tennis courts or grab a workout in the state-of-the-art fitness center. Host an elegant wedding or an impressive business meeting in 8,500-square-feet of versatile meeting space. The choice is yours.

Experience our all-new restaurant, Willows Kitchen & Wine Bar, offering American eclectic cuisine, sourcing seasonal ingredients that pair wines locally and from around the world.

Our menu features small plates along with large plates and a la carte dishes. Willows Kitchen & Wine Bar offers al fresco dining with views of the Sedona red rocks alongside live entertainment, handcrafted cocktails, and local craft beers.

Willows Kitchen & Wine Bar offers the perfect canvas for your next memorable Sedona culinary and wine experience.

The Spa at Poco Diablo brings a new level of relaxation and wellness to your stay. Our boutique size allows us to take a personalized approach to your visit and deliver the highest quality of service for the ultimate relaxation.

We focus on eco-friendly, organic, natural products offering a head-to-toe healing experience. Browse our full-service spa menu including massage, body scrubs and wraps, facials, hair salon, and wedding services.

The resort offers 8,500 square feet of flexible indoor/outdoor meeting space and an 8-acre event lawn that can be customized for small to mid-size gatherings up to 200 people.

Admire gorgeous views of Sedona red rocks from the Poco Diablo Ballroom or Cottonwood room. Breakout spaces are also available to accommodate smaller meetings.

Our skilled on-site culinary and event team will work with you to plan and execute your next event at Poco Diablo Resort.

Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels.

Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Join a world of possibility with Aimbridge Hospitality.


Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:

  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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