Technical Support Specialist

7 days ago

Coral Gables, Florida, United States IBM Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at IBM. As a Technical Support Specialist, you will be the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.

Key Responsibilities
  • Advise clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation.
  • Ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s).
  • Manage critical situations until they are resolved.
  • Perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products.
  • Local travel in the assigned Territory throughout the week in support of Client's needs.
Requirements
  • Experience in Customer Service & Customer Interaction.
  • Basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address).
  • Mechanical aptitude and ability to follow instructions to perform a repair or replacement.
  • Problem solving skills.
  • Self-motivator and enjoys working in a Team environment.
Preferred Qualifications
  • Technical School Degree/Diploma.
  • Prior experience in field repair of computer or mechanical equipment.
About IBM

IBM is a leader in Service Delivery Excellence, providing world-class support to all of IBM's Customers. We value professional growth and are heavily invested in skills development, through Education & Training.

We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.

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