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IT Support Specialist

2 months ago

Coral Gables, Florida, United States Kidz Medical Services Full time
Job Summary

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Kidz Medical Services. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to staff members via phone, email, or in-person, resolving issues related to hardware, software, and network connectivity.
  • Ticket Management: Monitor and manage IT tickets, prioritizing and escalating issues as necessary to ensure prompt resolution.
  • System Maintenance: Perform routine system maintenance tasks, including software updates, backups, and hardware upgrades.
  • Documentation: Maintain accurate and detailed records of technical support interactions, including issue resolution and follow-up actions.
  • Communication: Effectively communicate technical information to staff members, ensuring they have the necessary knowledge to perform their jobs efficiently.
Requirements
  • Education: Associate's degree in Computer Science, Information Technology, or a related field.
  • Experience: Minimum one year of experience in a technical support role, preferably in a healthcare or medical setting.
  • Certifications: A+ certification, Network+, Server+, or MTA certifications preferred.
  • Skills: Excellent customer service skills, strong communication and problem-solving skills, and the ability to work independently and as part of a team.
Working Conditions

This is a full-time position that requires occasional travel to different locations. The ideal candidate will be able to work in a fast-paced environment, prioritize tasks effectively, and maintain a high level of professionalism and attention to detail.