IT Operations Specialist

4 weeks ago

Palo Alto, California, United States TEKsystems Full time
Job Summary:

As an IT Operations Specialist at TEKsystems, you will be responsible for leading local IT operations and providing a high-quality technology experience for our lawyers, staff, practice groups, and clients. This role serves as an extension to the Infrastructure, Applications, and Service Management IT teams, providing local technical knowledge, troubleshooting, and systems support.

Key Responsibilities:

* Supports the IT Regional Manager to uphold the local IT experience, delivering a service that is both responsive to identified incidents and proactive in continuously improving technology solutions.
* Serves as an extension of the IT Help Desk, leading L1 / L2 support at a local level for regional staff and providing continuity in escalation support with other IT service and solution teams.
* Leads the response for IT service and support calls in regional offices, providing technical support for local staff.
* Diagnoses and resolves technology problems reported by end-users in a timely manner.
* Manages the lifecycle of regional technology, both for end-users as well as the offices and facilities.
* Configures and deploys end-user and office devices, including but not limited to laptops, printers, and handheld devices as an extension of the centralized Desktop Services team.
* Participates in identifying and supporting delivery of proactive maintenance and upgrades appliances and systems in partnership with IT solution owners.
* Performs miscellaneous technical support tasks and special technical projects as assigned by the Regional IT Manager.
* Supports the technology-related needs of Facility upgrade projects.
* Leads the identification of continuous improvement opportunities for tiered support services in coordination with Regional Management and centralized IT teams.
* Supports the measurement and reporting of services to evaluate effectiveness and demonstrate value to the company.

Requirements:

* Expert-level technical knowledge and experience in IT operations and support.
* Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders, including technical and non-technical staff, management, and clients.
* Ability to work in a fast-paced environment, with multiple priorities and deadlines, and to adapt to changing circumstances and requirements.
* Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
* Experience with IT service management tools and technologies, including ticketing systems, asset management, and monitoring and reporting tools.
* Familiarity with Windows 10 and other Microsoft technologies, as well as other common IT systems and applications.

What We Offer:

* Competitive salary and benefits package, including medical, dental, and vision insurance, as well as 401(k) retirement plan and life insurance.
* Opportunities for professional growth and development, including training and certification programs, and career advancement opportunities within the company.
* Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering high-quality IT services and support.
* Flexible work arrangements, including remote work options and flexible hours, to support work-life balance and productivity.

About TEKsystems:

TEKsystems is a leading provider of IT services and solutions, with a team of 80,000 strong working with over 6,000 clients across North America, Europe, and Asia. We are a partner in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We are committed to diversity, equity, and inclusion, and to creating a workplace that is welcoming and inclusive for all employees, regardless of their background, culture, or identity.

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