Healthcare Customer Service Specialist II
2 weeks ago
Patient Care Coordination Representative II | Pediatric Specialties - Medical Plaza
University of Florida Health
The Patient Care Coordination Representative II plays a crucial role in managing the scheduling, financial, and communication processes for patients and referring healthcare providers. This position utilizes expertise in scheduling practices to enhance patient flow and ensure optimal financial outcomes by effectively managing provider calendars to arrange patient appointments promptly.
Following established protocols, the representative assesses referral requests to determine appropriate appointment timing. Acting as the primary liaison in the scheduling process, the representative facilitates communication between the referring physician, the patient, and the attending provider to ensure a seamless experience.
Maintaining the financial integrity of the organization is essential, as the representative oversees established financial procedures that streamline billing and collection processes for professional services. Responsibilities include:
- Applying coding and billing regulations
- Maximizing collection efforts
- Verifying insurance coverage
- Obtaining necessary authorizations for services
- Reviewing patient account details
- Providing financial counseling to patients
Flexibility to assist in other clinics as needed may be required.
Job Opening Summary
Qualifications for the Position
Minimum Education and Experience Requirements:
A high school diploma or equivalent is required.
A minimum of two years of experience in financial and healthcare practice settings is necessary, ideally related to patient accounts and collections.
Familiarity with CPT and ICD-10 coding is preferred.
A four-year degree may substitute for two years of relevant experience in financial or healthcare office environments. Knowledge of Epic systems is advantageous.
Strong communication, organizational, and problem-solving skills are essential.
The successful candidate must be comfortable discussing payment collections and providing financial guidance to patients in a professional manner.
Key attributes for success include the ability to multitask, prioritize responsibilities, solve problems, and work effectively within a team.
Compensation:
Minimum Pay Rate: Hourly: $14.70
Midpoint Pay Rate: Hourly: $18.15
Join our dedicated team at University of Florida Health, where our commitment to excellence aims to positively impact the communities we serve. We value diversity and are proud to be an equal opportunity employer.
Why Choose University of Florida Health?
We offer a comprehensive benefits package tailored to your needs. Core benefits include medical insurance, prescription drug plans, short-term and long-term disability, life insurance, generous paid time off, and an employee assistance program. Additional voluntary benefits encompass tuition reimbursement, dependent care and health care reimbursement accounts, dental insurance, vision plans, and more. Retirement benefits include a 403(b) plan.
University of Florida Health is recognized for its commitment to quality clinical care, consistently achieving outstanding outcomes and earning national recognition. We take pride in delivering distinguished, patient-centered care and enhancing our role as a leading provider of medical expertise and specialties.
Our organization has been acknowledged as one of Florida's top workplaces, reflecting our dedication to creating an inclusive and supportive environment for all employees.
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