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Assistant Manager

2 months ago

Orchard Park, New York, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in ensuring the success of our store by leading and developing our team members.

Key Responsibilities:

  • Team Development: Train and coach employees to achieve high levels of performance and customer satisfaction.
  • Operations Management: Delegate tasks to team members, provide follow-up, and ensure that all tasks are completed efficiently and effectively.
  • Customer Service: Ensure that our customers receive fast and friendly service, and that their needs are met in a timely and professional manner.
  • Staffing and Scheduling: Staff and schedule our team members to control labor costs and ensure that our store is adequately staffed at all times.
  • Cash Handling and Inventory Management: Ensure that all cash handling procedures are followed, and that our inventory levels are properly managed.

Requirements:

  • Previous experience as an Assistant Manager or in a similar role.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong customer service skills and a passion for delivering exceptional customer experiences.