Assistant Manager

4 weeks ago

Deer Park, New York, United States Express Full time
About Express

Express is a leading fashion brand that offers a wide range of stylish and high-quality clothing and accessories for men and women. Our mission is to provide our customers with a unique and personalized shopping experience that exceeds their expectations.

Job Summary

We are seeking an experienced and motivated Assistant Manager to join our team at our Deer Park store. As an Assistant Manager, you will be responsible for assisting the Store Manager in supervising the store operations, recruiting, management, training, and sales functions. You will also be responsible for driving productivity, complying with company policies, and creating a great in-store shopping experience for our customers.

Key Responsibilities
  • Assist in developing, inspiring, and retaining top talent
  • Maintain a positive work environment, which encourages an exceptionally high level of store morale
  • Coach, teach, and train Sales Associates for effective job performance
  • Partner with the Store Manager to identify high-performing Sales Associates to assist in their growth
  • May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager
  • Support the Store Manager's analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities
  • Assist in overseeing all aspects of daily store operations
  • Execute action plans to optimize results
  • Ensure sales floor coverage to meet customer expectations
  • Oversee merchandise flow, including shipment, replenishment, and omnichannel operations, throughout the store
  • Maintain adherence to Company Policies and ensure the safety of associates and customers
  • Manage the execution of the store strategy to achieve performance goals
  • Optimize sales/operations opportunities by leading associates to consistently execute merchandising strategies, operations, loyalty programs, and other company initiatives
  • Support a store environment focused on consistently delivering a great in-store experience
  • Lead by example in creating a culture of proactive customer engagement to exceed customer expectations
  • Greet and assist all customers in a friendly manner, share information on product, promotions, and loyalty programs
  • Resolve any customer complaints, determine the source of issues, and take initiative to identify and resolve them
  • Act as the customer experience leader, accountable for results of the customer experience, and create action plans to improve performance
  • Create a positive in-store experience through visual standards
  • Other essential functions may occur as directed by your supervisor
Requirements
  • Education: High School or Equivalent
  • Years of Experience: 1-3 of relevant job experience
  • Proficient in use of technology (iPad, registers)
  • Demonstrates strong customer service skills
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
Benefits and Compensation

Express, Inc. offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Salary Range: $21.20 - $31.25

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