Customer Service Representative

9 hours ago


Fairfield, New Jersey, United States First Tek Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at First Tek. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Analyze and Process Orders: Analyze orders received, discuss with sales teams and/or customers as necessary, and enter and confirm orders in accordance with customer commitments within 3 working days.
  • Enter Order Details: Enter order details into the information system (ERP), provide updates as necessary (delivery dates, ETD, etc.), and reserve stock within established deadlines.
  • Implement Instructions and Dispatches: Implement instructions and dispatches sent by Business Managers within guidelines of shortage management.
  • Manage Disputes and Complaints: Manage and process disputes/complaints in accordance with organizational policies.
  • Interact with Teams: Interact and request information from Sales, Finance, and Supply Chain teams as needed.
  • Manage Constraints: Manage constraints (absence of contractual price, shortage, blocking for outstanding overdue, freshness, single lot).
  • Participate in Training: Participate in training and other learning opportunities to expand knowledge of the company and position.
  • Understand Company Products and Services: Understand company products, services, and policies.
  • Strong Time Management and Decision Making Skills: Possess strong time management and decision-making skills.
  • Communicate with Customers and Teams: Communicate to customers and sales group regarding customer orders and communicate with supply chain and warehouse regarding shipments.
  • Support Month-End Activities: Support month-end activities as needed.
Requirements
  • Customer Service Experience: 1-5 years of customer service experience.
  • Database Experience: Experience in using database (Microsoft Dynamics, Google Platform).
  • Excellent Customer Service Skills: Ability to provide excellent customer service and possess a sense of service.
  • Team-Oriented Environment: Ability to work in a team-oriented environment, professional, and collaborative-minded at all times.
  • Independent Work: Ability to work independently in a time-sensitive environment.
  • Sound Decision Making Skills: Must possess sound decision-making skills and multi-task while working in a fast-paced environment.
  • Effective Communication: Effective and professional communication (verbal and written).
  • Business Etiquette: Ability to provide good business etiquette electronically and by phone.
Benefits
  • Ongoing Training: Ongoing training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.).
  • Continuous Employment Development: Continuous employment development and learning.
  • Ongoing Advocacy: Ongoing advocacy, internal assets with HSE, Legal, and HR teams and experts to aid in Employee Career Path and Advancement.
  • 401K: 401K.
  • Healthcare and Healthcare Group Medical Coverage: Healthcare and Healthcare Group Medical Coverage.
  • Dental Insurance Coverage: Dental Insurance Coverage.
  • Vision Insurance Coverage: Vision Insurance Coverage.
  • Basic Life Insurance and AD&D: Basic Life Insurance and AD&D.
  • Long Term Disability: Long Term Disability.
  • Voluntary Short-Term Disability: Voluntary Short-Term Disability.
  • Access to Health Joy: Access to Health Joy.
  • GAP Medical Coverage: GAP Medical Coverage.
  • Direct Deposit: Direct Deposit.
  • Health Savings and Flexible Spending Accounts: Health Savings and Flexible Spending Accounts.


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