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Contract Support Professional

2 months ago

Fairfield, New Jersey, United States Phillip Jeffries Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Phillip Jeffries. As a key member of our Contract Customer Service Department, you will be responsible for overseeing the team and providing exceptional service to our luxury interior design community.

Key Responsibilities

  • Lead and manage a team of customer service representatives to ensure exceptional service delivery
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Work closely with our sales force, designers, and showrooms to provide seamless customer service
  • Collaborate with the Purchasing Department to negotiate pricing and resolve customer complaints
  • Provide training and development opportunities to team members to enhance their skills and knowledge
  • Stay up-to-date with industry trends and best practices to ensure our service standards remain high

Requirements

  • 3-5 years of experience in a customer-facing role, preferably in a management position
  • 2+ years of experience in the commercial industry, with a focus on customer service
  • Previous experience in inside sales, project management, or a related field
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Excellent problem-solving skills, with the ability to think critically and make sound decisions
  • BA degree preferred, but not required

What We Offer

  • A competitive salary and bonus program
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A retirement plan with company contributions
  • Flexible spending accounts for healthcare and dependent care expenses
  • Accident, short-term disability, hospital, and cancer insurance
  • Identity theft protection
  • A unique and supportive work environment, with opportunities for professional growth and development

About Us

Phillip Jeffries is a leading provider of luxury interior design solutions. We are committed to delivering exceptional service to our customers and building long-term relationships with our partners.