Spa Operations Manager
3 weeks ago
Lead a team of service professionals and provide coaching and mentoring to ensure excellent service delivery.
Develop and implement strategies to improve team performance and productivity.
Operational ManagementOversee the daily operations of the Spa, including scheduling, inventory management, and customer service.
Ensure that all spa services are delivered to the highest standards of quality and safety.
Administrative TasksHandle administrative tasks, including scheduling, answering phones, booking appointments, and entering guest information into the management system.
Manage the Spa's membership program, including sales, marketing, and customer retention.
Communication and Problem-SolvingDevelop and maintain strong relationships with clients and team members.
Use strong listening skills to facilitate problem-solving and conflict resolution.
Flexibility and AdaptabilityWork a flexible schedule, including days, evenings, weekends, and holidays.
Be adaptable and flexible in response to changing business needs.
RequirementsStrong organizational and planning skills, with the ability to prioritize tasks and manage multiple projects.
Excellent communication and interpersonal skills, with the ability to work effectively with clients and team members.
Ability to work in a fast-paced environment and meet deadlines.
Preferred QualificationsExperience in spa management or a related field.
Knowledge of spa operations, including scheduling, inventory management, and customer service.
Ability to work in a membership-based business with a strong focus on sales and customer retention.
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