Executive Director of Operations

3 days ago

Orlando, Florida, United States AAWP Enterprises LLC DBA Serotonin Winter Park Full time
Job Description

Are you a motivated leader with experience in the Retail Management or Aesthetic medicine/medical spa industry? We are seeking a creative and driven individual to join our team as a General Manager at Serotonin Winter Park. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operational functions of the center, ensuring that office policies, procedures, and plans are executed smoothly and efficiently.

Key Responsibilities:
  • Oversee and actively sell company products and services
  • Set goals, deadlines, and objectives for team
  • Center promotions and patient incentives
  • Supervise office staff including front office administration, medical assistants, and providers
  • Create and maintain an ongoing structure for employee orientation and termination
  • Implement and/or update patient scheduling protocols, policies and procedures, telephone systems, text messaging and online review systems, EMR templates and consents, computer and technology updates, manages staff scheduling, schedules lunch and learns with representatives, processes orders for office supplies, consumables, equipment and more
  • Managing business software platform
  • Effectively leading and coaching team in company processes
  • Daily operations management
  • Ensure center maintenance
  • Patient satisfaction management
  • Managing adverse reactions to treatments
  • Equipment, warranties and maintenance
  • Hiring, training and coaching of new staff
  • Implementing procedures and protocols
  • Event and project management
  • Supervises and provides disciplinary measures for staff
  • Budgeting and profit maximization
  • Payroll management and team scheduling
  • Assist with HR issues: monitor employee vacation and sick time, and other duties
  • Assist office personnel and fill in for vacation, as needed
  • Perform other duties as required

This position provides a very competitive compensation plan including a base salary, sales commission and performance bonus potential.

Qualifications:
  • Management and Customer Service experience
  • Strong administrative skills
  • Demonstrated ability to lead
  • Comfort working with budgets, payroll, revenue and forecasting
  • Strong communications skills

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