Operations Manager

4 weeks ago


Orlando, Florida, United States PDS Health Full time
Operations Manager Trainee

Are you a motivated and organized individual looking to take your career to the next level? Do you have a passion for healthcare and a desire to lead a team? We are seeking an Operations Manager Trainee to join our team at PDS Health

Job Summary

The Operations Manager Trainee will be responsible for gaining an understanding of the skills and company knowledge necessary to independently run a financially viable PDS supported dental office. This role will involve engaging in and owning professional development through completing the OM Development Program, while being supported by a direct supervisor.

Key Responsibilities
  • Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
  • Assess, hire, and retain right-fit team members through comprehensive training, supervision, counseling, and coaching
  • Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances to develop timely, effective, logical, yet creative solutions
  • Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
  • Drive year-over-year revenue and profit growth
  • Manage expenses to achieve monthly goals and budget
  • Show proficiency and adherence to cash management and accounting protocols
  • Be the catalyst in team development of the Perfect Patient Experience
  • Deliver effective leadership, coaching, and mentoring with team members to identify and implement opportunities for improvement
  • Maintain an appropriate professional appearance and demeanor in accordance with company policies
  • Gain proficiency and understand the tools and resources available with regards to people-related functions, such as assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution
  • Ensure compliance with company policies, as well as state, federal, and other regulatory bodies
  • Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
Requirements
  • High school diploma or equivalent
  • Five or more years of related work experience in operational management
  • Valid driver's license and automobile insurance
  • Reliable means of transportation to travel to assigned offices
  • Ability to timely travel to multiple offices per day, in some cases several times per day
Preferred Qualifications
  • Associate degree or Bachelor's degree
  • Five or more years of experience leading a team, mentoring, and coaching subordinates
Knowledge, Skills, and Abilities
  • Results-oriented individual with a strong work ethic
  • Effective team builder with excellent communication skills
  • Patient advocate with a passion for delivering exceptional patient care
  • Process-focused operator with a strong attention to detail
  • Financial acumen with a solid understanding of financial management
  • Influencer with a strong ability to build trust and motivate others
  • Strong analytical and problem-solving skills
  • Ability to multitask effectively and work in a fast-paced environment
  • Ability to prioritize tasks and projects with limited direction
Work Environment
  • The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job
  • This is primarily a sedentary office classification but may require field visits and driving
  • The noise level in the work environment is usually low to moderate
  • There is occasional exposure to irate team members, vendors, or patients
Benefits
  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition reimbursement
  • 401K
  • Paid time to volunteer in your local community

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