Lead Business Systems Analyst

2 weeks ago


Quincy, Massachusetts, United States TalentBurst Full time
Position: Lead Business Systems Analyst
Location: Quincy, MA (Hybrid)
Contract Duration: Multi-Year Renewable
Work Hours: 37.5 Hours per Week

Position Overview:
As a Lead Business Systems Analyst, you will be an integral part of the MassHealth Systems Operations Team, focusing on production support for various systems including the Health Insurance Exchange (HIX), MA21 eligibility, and MMIS systems, as well as the Integrated Eligibility & Enrollment (IEE) Common Notice Solution (CNS). This role involves engaging in requirements gathering, testing, incident tracking, and providing analytical support throughout the production, development, and implementation phases of multiple projects.

Key Responsibilities:
  • Engage in Joint Application Development (JAD) sessions for HIX, MA21, MMIS, and IEE tracks, focusing on integrated eligibility and the Common Noticing Solution.
  • Offer Subject Matter Expertise, testing, and production support for HIX, MA21, MMIS, and IEE CNS, ensuring a deep understanding of all MassHealth notices.
  • Coordinate functional, user acceptance, and integration testing efforts.
  • Collaborate with Print Vendors, HIX Vendors, MA21 team, MMIS team, and IEE Vendors to facilitate project implementation.
  • Triage and resolve production incidents by working closely with users, technical teams, application support vendors, and other stakeholders.
  • Monitor and report on production incident statuses, ensuring effective communication and updates to all relevant parties.
  • Participate in root cause analysis meetings to troubleshoot production incidents and system defects.
  • Analyze production issues and develop effective workarounds as necessary.
  • Conduct thorough SQL script validation and XML validation for resolved issues in pre-production environments.
  • Engage in requirements gathering sessions, reviewing documentation that defines business and functional requirements for system enhancements.
  • Attend regular operations and status meetings to ensure alignment and progress.
  • Complete additional assignments and projects as required.
Required Skills:
  • Proficient in Agile and Waterfall software development methodologies.
  • Strong analytical, reporting, and project management capabilities.
  • Expertise in database management, data analysis, and report generation for data-driven decision-making.
  • Highly skilled in Microsoft Office Suite, particularly Excel, Outlook, Word, and PowerPoint, as well as Notice Solution product Open Text.
  • Familiarity with XML and JSON is highly desirable.
  • Experience with JIRA, ALM (Micro Focus), and Dynatrace (monitoring) is preferred.
  • Knowledge of 508 accessibility standards for applications and notices.
  • Ability to work effectively both independently and collaboratively within a team.
  • Capability to manage multiple initiatives in a fast-paced environment while meeting deadlines.
Qualifications:
  • Minimum of 5 years of experience in a business analyst role, preferably within a Notice solution project or public health sector eligibility systems initiative.


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