Technical Support Specialist II
3 weeks ago
CHA Consulting, Inc. is seeking a skilled Technical Support Specialist II to join our Corporate - Information Technology Team. As a key member of our team, you will provide technical support and assistance to end users with hardware and software system issues.
Key Responsibilities- Provide technical support and assistance to end users with technical hardware and software system issues.
- Receive, prioritize, document, and actively resolve end user Helpdesk tickets.
- Install new software on company computers, build new and/or rebuild existing computers, and maintain software inventory and licensing compliance.
- Update IT documentation, FAQs, and training materials, conduct IT orientation for new employees, and perform other duties as assigned.
- Associate's degree or equivalent combination of education and experience.
- Minimum 2 years' Technical Support experience.
- MS Certified Professional certification preferred.
- A+ certification a plus.
- Experience with Windows PowerShell, knowledge of OSI model.
- Experience with Microsoft Windows and Office 365 applications.
- Experience supporting AutoCAD and/or MicroStation preferred.
- Other troubleshooting applications a plus.
- Ability to problem solve effectively, detail oriented.
- Approachable personality.
- Valid driver's license required.
CHA Consulting, Inc. is a company that creates solutions, helps people, and improves the world. We are committed to creating and fostering excellence in our diverse and highly talented teams. Our teams continually strive to find better ways to achieve extraordinary results.
Our CultureWe celebrate the values of inclusion and equality, and advocate for the full participation of all people in an environment free of discrimination. We invite all qualified applicants to be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, protected veteran status, or any other characteristic protected by law.
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