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Technical Support Specialist II

2 months ago

Boston Massachusetts, United States CHA Consulting, Inc. Full time
About the Role

CHA Consulting, Inc. is seeking a skilled Technical Support Specialist II to join our Corporate - Information Technology Team. As a key member of our team, you will provide technical support and assistance to end users with hardware and software system issues.

Key Responsibilities
  • Provide technical support and assistance to end users with technical hardware and software system issues.
  • Receive, prioritize, document, and actively resolve end user Helpdesk tickets.
  • Install new software on company computers, build new and/or rebuild existing computers, and maintain software inventory and licensing compliance.
  • Update IT documentation, FAQs, and training materials, conduct IT orientation for new employees, and perform other duties as assigned.
Requirements
  • Associate's degree or equivalent combination of education and experience.
  • Minimum 2 years' Technical Support experience.
  • MS Certified Professional certification preferred.
  • A+ certification a plus.
  • Experience with Windows PowerShell, knowledge of OSI model.
  • Experience with Microsoft Windows and Office 365 applications.
  • Experience supporting AutoCAD and/or MicroStation preferred.
  • Other troubleshooting applications a plus.
  • Ability to problem solve effectively, detail oriented.
  • Approachable personality.
  • Valid driver's license required.
What We Offer

CHA Consulting, Inc. offers a competitive salary range of $57,000 - $71,000, based on qualifications, experience, education, licenses, specialty, training, and fair market evaluation. We are an equal opportunity employer and celebrate the values of inclusion and equality, advocating for the full participation of all people in an environment free of discrimination.