Guest Experience Manager

5 days ago


Kissimmee, Florida, United States McDonald's Full time
Job Title: Guest Experience Lead

At McDonald's, we're committed to delivering exceptional guest experiences that leave a lasting impression. As a Guest Experience Lead, you'll play a vital role in ensuring our customers feel valued, heard, and delighted with every visit.

Key Responsibilities:
  • Lead the guest experience by checking in with customers, ensuring they're enjoying themselves, and addressing any concerns promptly.
  • Be the solution by handling guest complaints and providing resolutions that meet their expectations.
  • Work collaboratively with your team to maintain a welcoming, friendly, and clean restaurant environment.
  • Offer expert insights into promotions and benefits of using the McDonald's App, Mobile Order & Pay features.
Requirements:
  • A humble and hospitable demeanor.
  • Passion for helping and serving others (customers and fellow team members).
  • A desire to learn and grow.
  • The ability to communicate effectively and anticipate customer needs.

We're an equal opportunity employer and value diversity at our company. We're committed to providing a safe and inclusive work environment for all employees. If you're passionate about delivering exceptional guest experiences and have a strong desire to grow with our team, we encourage you to apply.

Please note that this job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift, and this posting does not list every essential function of the job.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety of our guests and employees in our restaurants across all communities. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day.

We're committed to providing a safe and healthy work environment for all employees. If you have any questions or concerns, please don't hesitate to reach out to us.



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