Guest Experience Manager
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Lead. As a key member of our restaurant team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a positive experience at McDonald's.
Key Responsibilities:- Lead the guest experience by checking in with guests and ensuring they are enjoying themselves
- Be the solution by handling guest concerns and providing a resolution to their satisfaction
- Work collaboratively with your team to maintain a welcoming, friendly, and clean restaurant environment
- Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features
- A humble and hospitable demeanor
- Passion for helping and serving others (customers and fellow team members)
- A desire to learn and grow
- The ability to communicate effectively and anticipate customer needs
We offer a competitive pay rate, starting at $14.50 per hour, plus cash incentives. Additionally, you will enjoy employee discounts and free meals, paid sick leave and/or paid time off, tuition reimbursement and/or educational assistance, training and advancement opportunities, weekly direct deposit, and 401k plan* and medical, dental, and vision benefits* (available to full-time employees in select locations).
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law.
We are committed to providing a safe and healthy work environment for all employees. We follow the direction from the CDC, state, and local governments and adhere to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick.
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Guest Experience Manager
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Guest Experience Manager
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