Security Operations Specialist

7 days ago


Columbus, Ohio, United States Hollywood Casino at Columbus Full time
About the Role

We are seeking a highly skilled and experienced Security Operations Specialist to join our team at Hollywood Casino at Columbus. As a key member of our security team, you will be responsible for maintaining a safe and secure environment for our guests and employees.

Key Responsibilities
  • Provide security services on assigned casino or landing area, maintaining high visibility and handling problem situations.
  • Patrol parking lots and provide security escorts for monetary transfers, fills, and credits.
  • Oversee customers entering and exiting the casino, providing crowd control, directing traffic, and checking identification.
  • Provide assistance to customers, including giving directions, calling cabs, and assisting with car trouble.
  • Provide special assistance to disabled patrons as needed.
  • Assist with table and slot drops, observing soft count crews and transporting funds to the soft count room.
  • Monitor all entry and exit from the soft count and vault areas.
  • Serve as a dispatcher, dispatching other officers to various assignments and maintaining activity log sheets.
  • Watch and record monitors, writing detailed reports as required for incidents involving law violations and/or company policy and procedure.
  • Testify in court on behalf of state gaming boards.
  • Perform strenuous physical activity as required.
  • Meet department uniform, appearance, and grooming requirements.
  • Meet attendance guidelines and adhere to regulatory, department, and company policies.
  • Keep work areas clean and free of safety hazards, debris, and litter.
  • Perform all job duties in a safe and responsible manner.
Requirements
  • 6 months of customer-facing customer service experience.
  • High school diploma or GED equivalent required.
  • Preferably six months related experience and/or training.
  • Physically mobile with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in various work areas.


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