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Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions, and recommending the right solutions.
Key Responsibilities- Provide excellent customer service to wholesale and retail customers, ensuring their needs are met and exceeded.
- Answer customer inquiries about Sherwin-Williams products and services, and provide recommendations to meet their needs.
- Process sales transactions accurately and consistently, following company policies and procedures.
- Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
- Stay up-to-date with product features, pricing, and promotions to provide accurate information to customers.
- Work collaboratively with other team members to achieve sales goals and objectives.
- Perform other duties as assigned by management.
- High school diploma or equivalent required.
- At least 18 years of age.
- Legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Ability to read, write, comprehend, and communicate in English and Spanish.
- Ability to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
- Ability to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
- Valid, unrestricted driver's license.
- High school diploma or equivalent.
- At least one year of experience working in a delivery, retail, or customer service position.
- Previous work experience selling paint and paint-related products.
- Previous work experience operating tinting and mixing equipment.
Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with the highest quality products and services, and to being a responsible corporate citizen. We offer a competitive compensation package, including a comprehensive benefits program, and opportunities for career growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.