Customer Service Technician, Electronics Support

5 days ago

Olathe, Kansas, United States Asurion Full time

***$2500 Sign-On Bonus***

Asurion has been at the forefront of innovation for over 25 years, not only in the technology solutions sector but also in fostering a workplace culture where employees are appreciated.

We empower individuals to maximize their technology usage and maintain connectivity across all devices. Our mission is to provide straightforward, valuable guidance to help customers optimize their technology, resolve any technical issues, and safeguard their devices, ensuring prompt replacements or repairs when necessary.

Our team of UBIF Technicians is passionate about technology and dedicated to connecting customers with products that enhance their daily lives through outstanding customer service and technical knowledge. We offer solutions-oriented products and services by establishing genuine connections with customers, fostering enduring relationships. The UBIF Technician will operate within a retail environment, representing Asurion and delivering exceptional, personalized customer experiences.

Key Responsibilities:

+ Address customer concerns by diagnosing and fixing their electronic devices.

+ Utilize sales expertise to consistently promote the Connected Home product and engage in effective customer interactions.

+ Acquire and apply knowledge about the Connected Home product, understand customer technology needs, and propose protection and tech support solutions accordingly.

+ Achieve performance goals through sales, exemplary service, and technical support, ensuring customer satisfaction in alignment with Asurion's Core Values.

+ Enhance your understanding of ubreakifix's offerings and corporate culture.

+ Provide top-tier customer service.

+ Exemplify ubreakifix's Core Values in all customer interactions.

+ Manage inventory effectively.

+ Organize same-day inventory processes, including picking, packing, shipping, receiving, and coordinating with delivery personnel accurately and efficiently.

+ Collaborate with cross-functional teams to implement programs and processes.

+ Offer constructive feedback on work instructions to improve workflow.

+ Self-manage and prioritize tasks while multitasking in a dynamic environment.

Qualifications:

+ A strong desire to solve problems and provide effective solutions.

+ A genuine interest in people and the technology that enhances their lives.

+ Preferred experience of one or more years in customer service or retail sales.

+ A readiness to learn and utilize sales resources provided by Asurion.

+ Dependability and adaptability in challenging situations.

+ Ability to swiftly adjust to a constantly evolving environment.

+ Motivation to meet and exceed changing performance objectives.

+ Flexibility to work varied retail hours.

+ Six months of experience in product service support or electronics troubleshooting is preferred.

+ Familiarity with mobile devices and operating systems.

+ A high school diploma or equivalent is preferred.

+ Willingness to undergo and successfully complete a background check, including criminal and drug testing.

+ Strong verbal and written communication skills.

+ Excellent teamwork and collaboration abilities.

+ Basic proficiency in Microsoft Office.

+ This position operates in a retail setting, utilizing standard office equipment such as computers, phones, printers/scanners, and packing tools for orders.

Physical Requirements:

+ The physical demands outlined here are representative of those that must be met by an employee to effectively perform the essential functions of this role.

+ Activities may include bending, sitting, lifting, and standing, with the ability to lift up to 75 lbs. Prolonged periods of standing or sitting may be required.

+ Specific vision abilities may include close vision, color vision, depth perception, and the ability to adjust focus.

+ Effective vocal communication is necessary for expressing or exchanging ideas verbally with customers and clients.

+ Hearing ability is required to perceive information at normal spoken word levels.

+ Exposure to dust, noise, chemicals, and potential demands for overtime or shift work may occur.

+ Interaction with various materials, including cardboard, metals, and plastics, is expected.

+ Exposure to moving equipment and objects in the immediate work area, such as automated machinery, is common.

+ Handling tools or materials, including batteries, may involve some risk of injury.

Employee Benefits:

+ Competitive compensation and benefits package, including health, dental, and vision coverage.

+ Retirement savings plan.

+ Paid time off.

+ Support for continuing education.

+ Ongoing training to enhance your skills.

About ubreakifix:

Since its establishment in 2009, ubreakifix has expanded to numerous locations across the U.S. and Canada, becoming a leading gadget repair service in the industry. Our commitment to affordability and a 90-day repair guarantee has set us apart. We handle repairs for a wide range of devices, from smartphones and gaming consoles to cameras, laptops, and computers. Trust the repair experts at ubreakifix to restore your electronic devices to their original functionality, often while you wait. Whether dealing with water damage, shattered screens, or complex technical issues, ubreakifix is your reliable, cost-effective repair solution.

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