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Customer Solutions Specialist, Tech Repair

2 months ago

Olathe, Kansas, United States Asurion Full time

***$2500 Sign-On Bonus***

Asurion has been at the forefront of innovation for over 25 years, not only in the technology solutions sector but also in fostering a workplace culture where employees are appreciated.

We empower individuals to maximize their technology use and maintain connectivity across all devices. Our mission is to provide straightforward, valuable guidance to help customers optimize their technology, resolve any technical issues, and safeguard their devices, ensuring prompt replacements or repairs when necessary.

Our team of UBIF Technicians is passionate about technology and dedicated to connecting customers with products that enhance their daily lives through outstanding customer service and technical knowledge. We offer solutions-oriented products and services by establishing genuine connections with customers, fostering enduring relationships. The UBIF Technician will operate within a retail environment, representing Asurion and delivering exceptional, personalized customer experiences.

Key Responsibilities:

  • Troubleshoot and repair electronic devices to resolve customer issues.
  • Utilize sales expertise to consistently promote the Connected Home product and engage in every customer interaction with a Serve, Solve, and Sell approach.
  • Acquire and apply knowledge about the Connected Home product, understand customer technology needs, and offer protection and tech support solutions accordingly.
  • Achieve performance goals through effective sales, exemplary service, and technical support, ensuring customer satisfaction in alignment with Asurion's Core Values.
  • Enhance your understanding of ubreakifix's products and corporate culture.
  • Deliver top-tier customer service.
  • Exemplify ubreakifix's Core Values in all interactions.
  • Manage inventory responsibly.
  • Organize same-day pick-up inventory, including picking, packing, shipping, receiving, and accurately handing off packages to delivery personnel.
  • Collaborate with cross-functional teams to execute programs and processes.
  • Provide constructive feedback on work instructions to improve workflow.
  • Self-manage and prioritize tasks while multitasking in a dynamic environment.

Qualifications:

  • A strong desire to solve problems and deliver effective solutions.
  • A genuine interest in people and the technology that enhances their lives.
  • Preferred: One or more years of experience in customer service or retail sales.
  • A willingness to learn and utilize sales resources provided by Asurion.
  • Reliability and flexibility in handling challenging situations.
  • Ability to adapt quickly in a constantly changing environment.
  • Motivated to meet and exceed evolving performance objectives.
  • Willingness to work a flexible retail schedule.
  • Preferred: Six months of experience in product service support or electronics troubleshooting.
  • Knowledge of mobile devices and operating systems.
  • Preferred: High School diploma or equivalent.
  • Willingness to undergo and pass a background check, including criminal and drug testing.
  • Strong verbal and written communication skills.
  • Excellent teamwork and collaboration abilities.
  • Basic proficiency in Microsoft Office.
  • This position operates in a retail setting and routinely uses standard office equipment such as computers, phones, printers/scanners, and packing equipment.
  • Physical demands include bending, sitting, lifting, and standing, with the ability to lift up to 75 lbs. for extended periods.
  • Specific vision abilities may include close vision, color vision, depth perception, and the ability to adjust focus.
  • Effective vocal communication is necessary for exchanging ideas and interacting with customers.
  • Hearing is essential for perceiving information at normal spoken word levels.
  • Exposure to dust, noise, chemicals, and various materials may occur.

Benefits and Perks:

  • Competitive compensation and benefits, including health, dental, and vision coverage.
  • Retirement savings plan.
  • Paid time off.
  • Support for continuing education.
  • Ongoing training to enhance your skills.

About ubreakifix:

Since its establishment in 2009, ubreakifix has expanded to numerous locations across the U.S. and Canada, becoming a leading gadget repair service in the industry. Our commitment to low prices and a 90-day repair guarantee has set us apart. We handle repairs for a wide range of devices, from smartphones and gaming consoles to cameras, laptops, and computers. Trust the repair experts at ubreakifix to restore your electronic devices to their original condition, often while you wait. Whether dealing with water damage, shattered screens, or complex technical issues, ubreakifix is your reliable, affordable repair solution.