Field Support Technician

1 month ago

Olathe, Kansas, United States BCforward Full time


Field Support Technician

BCforward is currently seeking a highly motivated Field Technician role in Olathe, KS.

Position Title:
Field Technician

Location:
Olathe, KS

Anticipated Start Date
:

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration:
24+ Plus Months (Contract)

Job Type
: [FULLTIME (>%3D30 HOURS WEEKLY], [CONTRACT], [ON-SITE]

Pay Range
: $23/hr to $25/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits,
paid time off
, per diem, etc.).

Job Description:

In addition to HP clearance requirements, customer will have specific requirements that need to be addressed by firm and candidate before being granted access.
  • Work onsite at customer property (not remotely unless told otherwise)
  • Represent HPI interests and be liaison with local customer management team
  • Report customer dissatisfaction to Client Mgr (CM) and HP account team
  • Attend account calls as directed and provide feedback on activities
  • Proactive monitoring of customers printer fleet utilizing WJA, FMA and other tools
  • Assist end user with device functionality
  • Perform initial trouble shooting
  • Perform maintenance on devices as directed by CM
  • Coordinate with HP Support when service is required
  • Ensure adequate consumables are available at customer sites (including toner delivery/installation)
  • Assist with device(s) deployment/replacement as directed
  • Track usage/activities at customer sites to better understand their needs
  • Assist with the collection of usage pages per devices as needed
  • Miscellaneous duties as directed by CM and account team
  • Manage designated toner/parts storage
  • Break/fix services for supported print devices as requested by Customer (ex:
    Glass Cleanings, Fuser Replacement, Waste Toner Collection, Transfer Kits, Roller Cleaning & Replacements, Jam Clearing, Maint Kit Replacement, Tray Adjustments, Drum Replacements, ADF Cleaning, Print Quality Issues)
OSA Individual Responsibilities:
  • Provide Cell Phone for communication
  • Provide Vehicle for transportation to surrounding customer facilities
  • Proper Dress Code:
    Khaki/Slacks/Collared Shirt/Comfortable Walking Shoes
Benefits:
BCforward offers all eligible employees a
comprehensive benefits package
including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:
IT Technician/ Field Technician/ Break Fix Techncian

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence,
Diversity
, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an
equal opportunity employer
. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information,
education
information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code when responding to this ad.

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