Healthcare Customer Service Associate

2 weeks ago


Fort Worth, Texas, United States US Radiology Specialists Full time
Position Overview:
US Radiology Specialists is in search of a dedicated and experienced professional to fulfill the role of Patient Service Representative. This full-time position is essential in providing exceptional patient care and support within our organization.

Compensation and Benefits:
We offer a competitive salary structure, including shift differentials and monthly bonus opportunities. Our comprehensive benefits package includes:
  • Medical, Dental, and Vision Insurance
  • Life and Pharmacy Plans
  • 401(k) with Employer Contributions
  • Paid Short-Term Disability
  • Generous Paid Vacation Time
  • PTO Accrual Starting on Day 1
  • Colleague Referral Bonus Program

Key Responsibilities:
The Patient Service Representative will be responsible for:
  • Scheduling patients for diagnostic examinations and procedures
  • Assisting with authorization processes and verifications
  • Managing patient check-in and check-out procedures
  • Handling multiple phone lines efficiently
  • Providing accurate and complete information to the billing department
  • Conducting insurance verifications
  • Ensuring the accuracy of patient data entered into the system
  • Processing requests and maintaining patient records

Qualifications:
The ideal candidate will possess:
  • 1-4 years of experience in a medical office or hospital setting
  • Experience with authorizations and insurance verification is advantageous
  • Strong customer service and computer skills
  • The ability to manage a high volume of patient interactions
  • Multitasking capabilities
  • Bilingual skills are a plus

About US Radiology Specialists:
US Radiology Specialists is a prominent provider of diagnostic imaging services across the United States. Our facilities are dedicated to delivering a wide array of imaging services in a patient-friendly outpatient environment. We pride ourselves on our commitment to high-quality patient care, utilizing advanced technology and skilled professionals to ensure the best outcomes for our patients and referring physicians. We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace.

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