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Healthcare Customer Service Representative

2 months ago

Fort Worth, Texas, United States CornerStone Staffing Full time

Job Summary:

CornerStone Staffing is seeking a skilled Healthcare Customer Service Representative to join our team. As a key member of our operations team, you will play a vital role in ensuring seamless communication between patients, clinicians, and clients.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service to patients, clinicians, and clients through inbound and outbound calls, ensuring accurate information is recorded and timely distribution.
  • Call Management: Serve as the primary contact for inbound calls, minimizing workflow interruptions by addressing non-clinical inquiries and routing calls to the appropriate personnel.
  • Refill Management: Schedule medication deliveries and payments, ensuring accurate information is recorded for timely distribution.
  • Progress Notes: Update progress notes in the system to enable quick status assessments by other team members.
  • Customer Inquiry Resolution: Respond directly to customer inquiries or route calls to the appropriate staff for prompt resolution and customer satisfaction.

Requirements:

  • Education: High School Diploma or GED required; an Associate degree is preferred.
  • Experience: Previous customer service experience in a call center setting (retail experience not applicable).
  • Technical Skills: Proficiency in Microsoft applications and experience with management information systems to effectively address customer needs.
  • Communication Skills: Excellent verbal and written communication skills, professional telephone etiquette, and strong attention to detail.
  • Medical Knowledge: Medical office experience or knowledge of medical terminology is preferred.