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Healthcare Customer Service Specialist

2 months ago

Fort Worth, Texas, United States US Radiology Specialists Full time
Position Overview:
US Radiology Specialists is in search of a dedicated and experienced professional to join our team as a Patient Service Representative. This full-time role is essential in providing exceptional support to our patients and ensuring a seamless experience at our facilities.

Compensation and Benefits:
We offer a competitive salary structure, including shift differentials and monthly performance bonuses. Our comprehensive benefits package includes:
  • Medical, Dental, and Vision Insurance
  • Life and Pharmacy Plans
  • 401(k) with Employer Contributions
  • Paid Short-Term Disability
  • Generous Paid Time Off
  • PTO Accrual Starting on Day 1
  • Colleague Referral Bonus Program

Key Responsibilities:
- Schedule patients for various diagnostic exams and procedures.
- Assist with insurance authorizations and verifications.
- Manage patient check-in and check-out processes.
- Handle multiple phone lines efficiently.
- Provide accurate information to the billing department.
- Verify insurance details and ensure patient data accuracy.
- Process requests and maintain patient records.

Qualifications:
- 1-4 years of experience in a medical office or hospital setting.
- Familiarity with authorizations and insurance verification is advantageous.
- Strong customer service and computer skills are essential.
- Ability to manage a high volume of patient interactions.
- Bilingual candidates are encouraged to apply.

About US Radiology Specialists:
US Radiology Specialists is a premier provider of diagnostic imaging services across the nation. Our facilities are designed to offer a wide range of imaging services in a welcoming and patient-focused environment. We pride ourselves on our commitment to quality care and superior service, ensuring that our patients receive the best possible experience in outpatient radiology.