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Customer Service Specialist
2 months ago
About Us
Cardiology Consultants of Philadelphia is a dedicated healthcare organization focused on the mission of providing exceptional medical care. We specialize in delivering comprehensive cardiology services across multiple locations in the Philadelphia region.
Position Overview
We are seeking a full-time Customer Service Specialist to join our team. This role is essential in ensuring effective communication and support within our organization.
Key Responsibilities
- Manage incoming and outgoing telephone communications with professionalism and courtesy.
- Accurately document and relay messages, utilizing appropriate medical terminology and electronic medical record (EMR) protocols.
- Direct urgent calls to the appropriate personnel without delay.
- Utilize paging systems to notify staff of incoming calls.
- Keep an updated directory of physician contact information.
- Assist with administrative tasks, including typing, proofreading, and scheduling appointments as needed.
- Facilitate appointment scheduling using the designated management system.
Qualifications
- Previous experience in a healthcare environment, particularly in cardiology, is preferred.
- Strong multitasking abilities are essential.
- Proficiency in computer applications is required.
- Familiarity with EMR systems is advantageous.
- Excellent verbal communication skills and a friendly demeanor are necessary.
Benefits
Cardiology Consultants of Philadelphia offers a comprehensive benefits package, including medical, vision, and dental coverage, along with a 401k plan, profit sharing, long-term disability insurance, generous paid time off, and recognized holidays.
