Customer Service Liaison

1 month ago


West Chester, Pennsylvania, United States State Farm Insurance Full time

As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. Your duties will include processing policy changes, claims, and payments accurately and efficiently, maintaining customer records, and collaborating with team members to ensure seamless customer experiences. You will also promote and cross-sell insurance products and services to meet customer needs, handle escalated customer complaints and concerns with professionalism and empathy, and stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice. Additionally, you will participate in ongoing training and development programs to enhance your knowledge and skills, and contribute to a positive and collaborative work environment.

Key Responsibilities:
  • Provide exceptional customer service
  • Process policy changes, claims, and payments
  • Maintain customer records
  • Collaborate with team members
  • Promote and cross-sell insurance products and services
  • Handle escalated customer complaints and concerns
  • Stay updated on insurance policies, regulations, and industry trends


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