Customer Service Representative

4 days ago

West Chester, Pennsylvania, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner.
  • Build and maintain strong relationships with customers, understanding their needs and preferences.
  • Process sales transactions accurately and efficiently, following company policies and procedures.
  • Meet or exceed sales goals, identifying opportunities to upsell and cross-sell products.
  • Stay up-to-date on product knowledge, features, and benefits, making recommendations to customers as needed.
  • Maintain a clean and organized store environment, adhering to company standards.
  • Assist with inventory management, including receiving, stocking, and rotating products.
  • Participate in visual merchandising, creating an attractive and engaging store display.
Requirements
  • High school diploma or equivalent required.
  • One year of experience in a customer-facing role, preferably in retail or sales.
  • Ability to read, write, and communicate in English and Spanish.
  • Valid driver's license and reliable transportation.
  • Ability to lift up to 50 pounds and stand for long periods.
Preferred Qualifications
  • Previous experience in a delivery, retail, or customer service position.
  • High school diploma or GED.
  • Valid, unrestricted driver's license.
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, opportunities for growth and development, and a competitive compensation and benefits package.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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