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Field Service Manager

1 month ago

Prairieville, Louisiana, United States HIMMELS ARCHITECHTURAL DOOR & HARDWARE Full time
Job Description

Himmel's Architectural Door and Hardware is seeking a Field Service Manager to join our team at our Prairieville, LA location. As a Field Service Manager, you will be responsible for conducting morning team meetings, submitting project tickets, communicating with customers, and utilizing various programs such as Smartsheet, Excel, Comsense, and Outlook.

Key Responsibilities:

  • Conduct morning team meetings to ensure effective communication and coordination among team members.
  • Submit project tickets to our Prairieville and New Orleans warehouse teams to ensure timely completion of projects.
  • Communicate with customers regarding the status of their project(s) to ensure transparency and satisfaction.
  • Utilize various programs to manage projects, including Smartsheet, Excel, Comsense, and Outlook.
  • Generate installation packets for upcoming onsite visits to ensure a smooth and efficient process.
  • Communicate with lead technicians who oversee all installations, from pre-install to onsite installations, to ensure quality and safety.
  • Visit job sites as needed to conduct quality checks, safety audits, and other tasks.
  • Using information gathered from submitted sales orders, EOD reports, and shipping updates, compose daily maintenance schedules to ensure efficient use of resources.
  • Submit finalized work orders to our Accounting Department for billing purposes.
  • Manage the maintenance team's tool and PPE inventory to ensure they have the necessary equipment to perform their duties.
  • Schedule routine maintenance on assigned Himmel's fleet vehicles to ensure they are in good working condition.

Requirements:

  • Must be at least 18 years of age.
  • Excellent oral and written communication skills.
  • Proficient computer skills, including Excel, Word, Outlook, and Bluebeam.
  • Excellent problem-solving skills.
  • Ability to effectively perform in an advanced, fast-paced environment both individually and as part of a team.
  • Self-motivated, strong work ethic, positive and helpful demeanor, and excellent customer service skills.
  • Must pass drug and alcohol screen and successfully complete random screens.

Benefits:

  • Competitive compensation and bonuses.
  • Medical, dental, and vision insurance.
  • Company-paid life insurance and long-term disability.
  • Paid vacation and holidays.
  • Supplemental/voluntary insurance - life, accident, critical illness, short-term disability.
  • Advancement opportunity to grow your career through our professional and personal development programs.
  • Access to EAP (Employee Assistance Program).

Job Type: Full-time