Customer Service Representative
1 month ago
Customer Service Representative
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Garcia Roofing. As a key member of our customer service team, you will be responsible for providing exceptional customer service, managing multiple tasks, and working collaboratively with our sales representatives.
Responsibilities:
- Schedule appointments and manage calendars
- Handle customer inquiries across various channels
- Provide product, policy, and service information
- Resolve or escalate customer concerns
- Input and manage leads, accounts, and records
- Prepare reports, memos, and other documents
- Meet performance metrics and suggest improvements
- Assist with team training and perform additional tasks as needed
Qualifications & Requirements:
- High school diploma or equivalent
- Excellent customer service skills including active listening and critical thinking
- Proficient computer skills including Microsoft Office products
- Accuracy in data entry and proficient typing skills
- Service-oriented with desire to resolve customer issues
- Positive, upbeat attitude and team player
General Information:
- Work Schedule: Full-time, Monday - Friday, 7 AM to 5 PM, with occasional after-hours and weekends depending on workload.
- Benefits: Medical, dental, and vision insurance, 401K with up to 4% match after 1 year, and paid time off (PTO).
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