Customer Service Representative

1 month ago


Prairieville, Louisiana, United States Garcia Roofing Full time

Customer Service Representative

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Garcia Roofing. As a key member of our customer service team, you will be responsible for providing exceptional customer service, managing multiple tasks, and working collaboratively with our sales representatives.

Responsibilities:

  • Schedule appointments and manage calendars
  • Handle customer inquiries across various channels
  • Provide product, policy, and service information
  • Resolve or escalate customer concerns
  • Input and manage leads, accounts, and records
  • Prepare reports, memos, and other documents
  • Meet performance metrics and suggest improvements
  • Assist with team training and perform additional tasks as needed

Qualifications & Requirements:

  • High school diploma or equivalent
  • Excellent customer service skills including active listening and critical thinking
  • Proficient computer skills including Microsoft Office products
  • Accuracy in data entry and proficient typing skills
  • Service-oriented with desire to resolve customer issues
  • Positive, upbeat attitude and team player

General Information:

  • Work Schedule: Full-time, Monday - Friday, 7 AM to 5 PM, with occasional after-hours and weekends depending on workload.
  • Benefits: Medical, dental, and vision insurance, 401K with up to 4% match after 1 year, and paid time off (PTO).


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