Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Job Description:
We are seeking a highly motivated and organized Customer Service Representative to join our team at Lofton Staffing & Security. As a key member of our customer service team, you will work closely with account managers and the sales department to process customer orders, schedule production, and handle customer needs. You will also act as a liaison between departments, ensuring seamless communication and collaboration.
Duties & Responsibilities:
• Process customer orders and manage the customer service email inbox
• Assist in daily monitoring of accounts on credit hold, reconciling with our shipping and production department
• Answer and transfer phones, assisting callers when necessary
• Provide follow-up to account inquiries, seeking shipping details, tracking information, and other requested documents
• Log complaints in our CRM platform for reporting
• Process credit request forms and create/edit departmental work instructions (SOPs)
Performance Measures:
• Accuracy of all performed tasks
• Timeliness of all performed tasks
• Ability to work as a team player and independently
• Customer satisfaction
Requirements:
Qualifications:
• Customer service experience (3+ years)
• Excellent communication skills, including email and phone communication
• Team player with ability to work closely in a team setting
• Self-starter with ability to take command and handle their role and other items as needed
• Knowledge of Microsoft Office: Outlook, Excel, Word, PowerPoint
• Experience in using ERP systems to conduct day-to-day tasks
• Excellent organizational and time-management skills
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