Network Technology Specialist

Cox Communications is seeking a highly skilled Network Technology Specialist to join our team. As a Network Technology Specialist, you will be responsible for installing, disconnecting, and troubleshooting video, high-speed internet, telephony, and automation services. You will also perform proactive/reactive maintenance to restore Hybrid Fiber Coaxial (HFC) networks to Cox performance specifications.

• Install, disconnect, and troubleshoot video, high-speed internet, telephony, and automation services.
• Perform proactive/reactive maintenance to restore HFC networks to Cox performance specifications.
• Maintain and repair equipment with HFC distribution system.
• Requisition equipment and supplies from warehouse, and stock vehicle as needed.
• Maintain company trucks and other equipment per service requirements and safety guidelines.
• Drive a company vehicle between office and/or home, warehouse and work sites.
• Monitor the Workforce Administration System (WFA) throughout the day.
• Communicate with dispatch for help and/or status on service requests.
• Consult with supervisors and other technicians for advice and aid as needed.
• Educate customers about their existing services and promote other Cox services.
• Attend training that may include refresher training and product and service updates.

• High School diploma/GED with 5 years of experience in related field; OR 7 years of equivalent experience in lieu of a diploma or certification.
• 18 years of age.
• Valid state driver's license and a good driving record.
• Minimum of one year of direct customer service experience.
• One year of work experience in a comparable field (e.g. related hands-on trade role).
• Demonstrated proficiency in Core Technician skillsets.
• Certifications and licenses, as required by state and municipal laws.
• Successfully meet (and maintain) additional background check requirements for specialized projects/services.
• PC and Windows software skills.
• Stable work history.
• Able to work required shifts and overtime (if necessary).
• Spanish proficiency desirable in some locations.
• Travel as business needs dictate.

• Any level degree or certification beyond High School diploma/GED +3 years of experience in related discipline desired.
• 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.

• Ability to carry and use tools and equipment.
• Requisite ability required to drive commercial motor vehicle (CMV physical requirements included).
• Ability to operate aerial lift device (bucket truck).
• Adequate ability to distinguish different colors of wire.
• Ability to frequently bend, stoop, and crawl.
• The physical limitation of ladder and associated fall protection equipment provided is:
  • Aerial lift (bucket truck) boom capacity is 350 pounds (inclusive of body weight, tools, equipment, PPE etc.)

Cox Communications is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.