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IT Support Specialist

2 months ago

Houston, Texas, United States Houston Independent School District Full time
Job Summary

We are seeking a highly skilled Application Support Representative to join our team at Houston Independent School District. As a key member of our IT department, you will be responsible for delivering second-level support to end-users, providing training and guidance on the effective use of software applications, and contributing to the development of technical documentation.

Key Responsibilities
  • Provide second-level support to end-users, responding to requests and resolving issues in a timely and professional manner.
  • Develop and deliver software applications training programs, individual classes, and technical documentation to ensure effective use of software applications.
  • Collaborate with colleagues to resolve complex technical issues and provide expert guidance on software applications.
  • Contribute to the development of technical documentation, FAQs, and knowledge base articles to support end-users.
  • Perform other job-related duties as assigned by management.
Requirements
  • High School Diploma or GED; Associate's Degree preferred.
  • 3 to 5 years of experience working in an Information Technology department in an end-user support capacity.
  • Experience in providing application support, training, and phone and remote support of applications.
  • Experience with helpdesk, service desk, or call centers preferred.
  • Experience with incident and problem management and following up with customers until issues are resolved preferred.
  • Experience using or supporting enterprise applications (SAP, PeopleSoft, Student Information Systems, etc.) preferred.
Preferred Qualifications
  • Microsoft Office
  • Office equipment (e.g., computer, copier)
  • Strong written and oral communication skills required.
Working Conditions

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.

Ability to see and read computer screens.

Ability to communicate via telephone with customers and IT to gather information required to resolve customer issues and requests.

Ability to carry and/or lift less than 15 pounds.