Helpdesk Support Specialist

1 week ago


Baltimore, Maryland, United States BITHGROUP Technologies Full time
Job Title: Helpdesk Support Specialist

We are seeking a skilled Helpdesk Support Specialist to join our team at BITHGROUP Technologies. As a Helpdesk Support Specialist, you will be responsible for providing top-notch technical support to our clients via various communication channels.

Key Responsibilities:

  • Provide timely and friendly technical support to clients via phone, email, or chat
  • Identify and troubleshoot technical issues related to computer software and hardware
  • Escalate complex issues to senior team members when necessary
  • Log all support requests in our ticketing system
  • Maintain a knowledge base of common issues and resolutions
  • Provide excellent customer service by building rapport with clients and ensuring their needs are met
  • Work collaboratively with other team members to ensure client satisfaction

Qualifications:

  • Bachelor's Degree or higher in a technical field or related field
  • At least 7 years of experience in helpdesk support or a related role
  • Strong technical knowledge of computer software and hardware
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Friendly and patient demeanor with a passion for helping others

What We Offer:

We offer a full-time position with benefits, including health insurance and a retirement plan. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today.



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