Front Desk Agent/Owner Services Coordinator
6 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent/Owner Services Coordinator to join our team at HEI Hotels & Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities:- Guest Service: Greet guests with a warm and welcoming smile, and provide personalized assistance with room reservations, check-in, and check-out.
- Front Desk Operations: Manage the front desk area, including handling phone calls, responding to guest inquiries, and resolving any issues that may arise.
- Room Assignments: Assign rooms to guests based on their preferences and availability, and ensure that all rooms are clean and ready for occupancy.
- Payment and Billing: Process payments, handle billing, and ensure that all financial transactions are accurate and up-to-date.
- Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
- Education: High school diploma or equivalent required; college degree preferred.
- Experience: Hotel experience preferred.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer systems.
HEI Hotels & Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) savings plan, and paid time off. We are an equal opportunity employer and welcome applications from qualified candidates.
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